Lourdes R. Alvarado
Lynwood,CA
Summary
To obtain a position as an Customer Service Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
WMX
09.2011 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered volume constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
- Developed customer service policies and procedures to meet and exceed industry service standards
PRWT
02.2009 - 05.2009
- Multiple telephone lines, Helping citizen contest tickets advising them of any Form of contesting, Doing research forms, and pulling files
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within the deadlines
- Organized and detail-oriented with a strong work ethic
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Identified issues, analyzed information, and provided solutions to problems
- Cultivated interpersonal skills by building positive relationships with others
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked effectively in fast-paced environments
- Strengthened communication skills through regular interactions with others
PRWT
09.2005 - 06.2007
- Answering multiple telephone lines, faxing Photocopying, Distributing tickets, sending copy's of tickets Folding and sending copy's
Receptionist/Intern
Transportation Communications Union, Advanced Training Program
12.2004 - 08.2005
- Answered multiple telephone lines, filed, typed, and photocopied.
- Responded to inquiries from callers seeking information
- Organized, maintained, and updated information in computer databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
Education
Floor -
Transportation Communications Union
12.2004
Certify in Transportation - Technology
Los Angeles Job Corps Center
City Of Los Angeles, CA12.2004
Received Microsoft Office Certificates - undefined
Professional Technical Computer Center, East
07.2002
High School Diploma - undefined
Huntington Park High School
06.2001
Skills
- Typing 45 wpm Ten-key 176 kspm
- Alphanumeric filing Microsoft Word 2003
- Data Entry 11,916 ksph Microsoft Excel 2003
- Team player, Honest Responsible, Diligent
- Customer Relations
- Call Center Operations
- Product Organization
- Customer Retention Strategies
- Administrative support
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
WMX
09.2011 - Current
PRWT
02.2009 - 05.2009
PRWT
09.2005 - 06.2007
Receptionist/Intern
Transportation Communications Union, Advanced Training Program
12.2004 - 08.2005
Floor -
Transportation Communications Union
Certify in Transportation - Technology
Los Angeles Job Corps Center
Received Microsoft Office Certificates - undefined
Professional Technical Computer Center, East
High School Diploma - undefined
Huntington Park High School
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