Lourdes Roxana Solano
Douglas,AZ
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Chiricaua Pharmacy and Walmart Pharmacy. Bilingual in English and Spanish, I excel in delivering exceptional customer service while ensuring compliance with HIPAA regulations. Proven ability to enhance patient care and optimize inventory management, contributing to increased customer satisfaction and operational efficiency.
OBJECTIVE
Experienced Certified Pharmacy Technician Seeking to Leverage 6 Years of Experience in any Pharmacy Settings. Eager to contribute to a reputable healthcare facility by providing exceptional pharmaceutical services and ensuring optimal patient outcomes.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Chiricaua Pharmacy
Douglas, AZ
08.2025 - Current
- Performed routine equipment inspections and maintenance to uphold operational efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Certified Pharmacy Technician
Walmart Pharmacy
Douglas, AZ
03.2019 - 08.2025
- Processed and dispensed prescription medications with accuracy and attention to detail.
- Assisted pharmacists in managing inventory and maintaining stock levels of medications.
- Provided exceptional customer service by answering inquiries and resolving issues effectively.
- Ensured compliance with pharmacy regulations and safety protocols during daily operations.
- Collaborated with healthcare providers to clarify medication orders and dosage instructions.
- Trained new pharmacy staff on procedures, systems, and best practices for workflow optimization.
Call Center Representative
AT&T Call Center
Douglas, AZ
02.2017 - 01.2019
- Assisted customers in resolving billing inquiries and service issues, enhancing overall satisfaction.
- Provided accurate information regarding products and services, promoting effective decision-making.
- Documented customer interactions in CRM system for future reference and follow-up actions.
- Adapted to new software tools quickly, ensuring seamless navigation through support processes.
- Handled high call volumes while maintaining quality assurance standards in customer communications.
- Collaborated with team members to share best practices and improve service delivery efficiency.
Education
Cochise College
Douglas, AZHigh School Diploma - High School Diploma
PPEP Tec Raul H Castro Learning Center
Douglas, AZ05.2014
Skills
- Customer service friendly
- Bilingual English / Spanish
- CPR / Vaccine Certified
- HIPAA regulations trained
- Fast learner and works well under pressure
- Team work is my best quality
Timeline
Certified Pharmacy Technician
Chiricaua Pharmacy
08.2025 - Current
Certified Pharmacy Technician
Walmart Pharmacy
03.2019 - 08.2025
Call Center Representative
AT&T Call Center
02.2017 - 01.2019
Cochise College
High School Diploma - High School Diploma
PPEP Tec Raul H Castro Learning Center