Louresa-Jean Runkle
Portsmouth,Virginia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Townhouse Furniture & Yamaha Music Ceneter
05.2017 - 12.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Emphasized product specifications to meet customer needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Service Support Clerk
IT&E
05.2015 - 11.2015
- Provided quality clerical support through data entry, document management and email correspondence,
- Maintained filing system and organized customer documents for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Education
High School Diploma -
Simon Sanchez High School
Yigo, GU05.2016
Skills
- Customer Service
- Record Keeping
- Filing Systems
- Sales Closing
- Product knowledge
- Inventory Management
- Customer Assistance
- Payment Processing
- Positive Customer Engagement
- Goal-Driven
- Team Cooperation
- Honest and Dependable
Timeline
Sales Representative
Townhouse Furniture & Yamaha Music Ceneter
05.2017 - 12.2021
Service Support Clerk
IT&E
05.2015 - 11.2015
High School Diploma -
Simon Sanchez High School
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