Lourie Beiter
Summary
Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner
The Hound Brigade
01.2023 - Current
- Pack Walk
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Waitress
Woodlawn Diner
08.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Covid
Time Off
04.2020 - 08.2022
Business System Analyst
Reverie
05.2016 - 04.2020
- Worked in Epicor 21 updating systems and permissions data.
- Mentored/trained individuals in business processes and systems
- Audited and coached teams
- Responded to critical supply chain issues and devised contingency solutions to mitigate supply chain risk or inbound or outbound logistics disruptions.
- Enhanced Salesforce efficiency by identifying and implementing process improvements.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Sales
Ashley Furniture Homestore
06.2014 - 05.2016
- Created sales tracking tool using Excel, maintaining accurate records of monthly sales, chats and calls.
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
- Maintained customer relationships to increase sales.
- Completed registration paperwork and sales documentation.
Insurance Agent
Combined Insurance
01.2014 - 06.2014
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Customer Service Representative
Lowe's
03.2013 - 05.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
Insurance Agent
GEICO
04.2005 - 06.2012
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
Education
Associate of Applied Science - Medical Coding & Reimbursement
Bryant And Stratton College
Getzville, NY12.2024
Skills
- ICD-10-CM/PSC
- CPT & HCPCS Level II Coding
- Medical Documentation
- Review/Abstract Medical Documentation
- Anatomy & Physiology
- Reimbursement Methodologies
- Microsoft Office Suite
- Time Management
- Communication
Certification
CCA
Timeline
Owner
The Hound Brigade
01.2023 - Current
Waitress
Woodlawn Diner
08.2022 - Current
Covid
Time Off
04.2020 - 08.2022
Business System Analyst
Reverie
05.2016 - 04.2020
Sales
Ashley Furniture Homestore
06.2014 - 05.2016
Insurance Agent
Combined Insurance
01.2014 - 06.2014
Customer Service Representative
Lowe's
03.2013 - 05.2013
Insurance Agent
GEICO
04.2005 - 06.2012
Associate of Applied Science - Medical Coding & Reimbursement
Bryant And Stratton College
CCA
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