LOURIE MONTOYA
Denver,Colorado
Summary
Accomplished healthcare administration and financial operations professional with extensive experience in skilled nursing, long-term care, and senior living environments. Proven background in Nursing Home Administration, Business Office Management, and healthcare financial operations. Comprehensive knowledge of Medicare and Medicaid reimbursement, accounts receivable, collections, billing, payroll, budgeting, census management, human resources, and regulatory compliance. Experienced in overseeing facility operations, managing financial performance, developing staff, and providing leadership to interdisciplinary teams. Combines strong administrative leadership with hands-on business office expertise. Skilled at identifying operational opportunities, improving processes, maintaining financial accountability, and supporting organizational goals. Seeking opportunities in Nursing Home Administration, Business Office Management, or Regional Business Office Leadership.
Overview
16
16
years of professional experience
Work History
Business Office Manager Multi-Facility Financial Operations
PACS
11.2024 - Current
- Handled financial and business office operations for two skilled nursing facilities simultaneously.
- Oversee accounts receivable, billing, and collections for both locations.
- Managed Medicare, Medicaid, and Medicaid Pending billing processes, enhancing compliance and accuracy.
- Monitor census, outstanding balances, and reimbursement activities.
- Maintain financial accuracy and accountability across both facilities.
- Coordinate financial priorities and ensure timely completion of business office responsibilities.
- Supported revenue cycle management and financial operations, contributing to overall fiscal health of both locations.
Nursing Home Administrator
Vivage-Beecan
04.2021 - 09.2024
- Oversaw facility budgets, financial forecasting, and fiscal stability.
- Ensured compliance with applicable state and federal regulations and industry standards.
- Directed daily facility operations, ensuring efficient and effective management.
- Provided leadership, direction, and support to facility department heads and staff.
- Managed recruitment, training, and performance evaluations to build skilled and engaged workforce.
- Monitored facility census and supported census development and growth initiatives.
- Implemented programs and specialties that expanded facility services and improved resident satisfaction.
- Collaborated with leadership teams to uphold operational effectiveness and ensure adherence to quality standards.
Business Office Manager
Vivage-Beecan
10.2015 - 04.2021
- Oversaw comprehensive business office operations, ensuring compliance and efficiency.
- Oversaw accounts payable, payroll, human resources, and employee benefits.
- Led accounts receivable, Medicare and Medicaid billing, and claims processing to optimize revenue flow.
- Managed collections, census reporting, and financial responsibilities, supporting accurate financial reporting.
- Supported accurate financial operations and timely reimbursement.
Assistant Business Office Manager
Life Care Centers of America
05.2015 - 08.2015
- Managed payroll, accounts payable, accounts receivable, and insurance billing processes.
- Coordinated daily business office operations to ensure smooth workflow.
- Facilitated Medicare claims processing for patients. and Medicaid processes, human resources, and employee benefits.
Payroll / HR / Accounts Payable
Life Care Centers of America
10.2013 - 05.2015
- Processed payroll for employees using Kronos payroll system, ensuring timely and accurate payments.
- Managed accounts payable processes, maintaining accurate financial records and timely vendor payments.
- Supported human resources by administering employee benefits, enhancing employee satisfaction and compliance.
Business Office Manager
Emeritus Senior Living
10.2010 - 08.2013
- Directed daily financial and administrative business office functions to ensure streamlined operations.
- Supervised accounts payable, payroll, and accounts receivable processes to maintain accurate financial records.
- Managed Medicare and Medicaid billing and insurance claims.
- Coordinated human resources and employee benefits.
- Analyzed patient census data to evaluate occupancy levels, collections, and operational efficiency.
Education
High School Diploma -
Bear Creek High School
Lakewood, ColoradoSkills
- Healthcare Administration & Facility Operations
- Regional Business Office Operations
- Financial Management & Budget Oversight
- Medicare & Medicaid Reimbursement
- Accounts Receivable & Revenue Cycle Management
- Insurance Claims & Billing
- Accounts Payable & Payroll
- Collections & Cash Flow Management
- Census Management & Growth
- Regulatory Compliance & Survey Readiness
- Human Resources & Employee Relations
- Staff Leadership, Training & Development
- Budget Forecasting & Financial Reporting
- Process Improvement & Operational Efficiency
- Kronos Payroll System
Personal Information
Title: HEALTHCARE ADMINISTRATION | BUSINESS OFFICE LEADERSHIP | REGIONAL OPERATIONS
Timeline
Business Office Manager Multi-Facility Financial Operations
PACS
11.2024 - Current
Nursing Home Administrator
Vivage-Beecan
04.2021 - 09.2024
Business Office Manager
Vivage-Beecan
10.2015 - 04.2021
Assistant Business Office Manager
Life Care Centers of America
05.2015 - 08.2015
Payroll / HR / Accounts Payable
Life Care Centers of America
10.2013 - 05.2015
Business Office Manager
Emeritus Senior Living
10.2010 - 08.2013
High School Diploma -
Bear Creek High School