Lourine Nfonoyim

Care Manager / Service Coordinator

BA Psychology + 1 year direct care & care coordination experience with I/DD and elderly populations. Skilled in Medicaid documentation, ADL support, and cross-team collaboration with RNs/therapists. Seeking Care Manager role to manage ISPs, advocate for client services, and ensure regulatory compliance.

Coordinated healthcare services for 50+ patients/week: lab testing, specialty referrals, occupational health, and provider scheduling

Managed patient intake, insurance verification, and appointment logistics to reduce scheduling conflicts by streamlined flow

Documented patient interactions and service authorizations in EMR system, ensuring HIPAA compliance

Met productivity targets in high-volume environment while maintaining 100% safety and documentation accuracy

Tracked shipments using barcode scanners, ensuring data integrity for packages/day.