Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lovelee Hayes

Dallas,TX

Summary

Responsive and accountable patient care professional with experience in various healthcare setting. Recognized for providing quality physical and emotional care for terminally ill, developmentally impaired and elderly patients. I am motivated towards learning the fundamentals and operations of patients support. Also a fast learner and hardworking and reliable with strong and special interest in patient relations. Highly organized, proactive and punctual with team-oriented mentality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Genpact
Richardson, TX
10.2022 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Medication Aide

Brookdale Eden Estates
Bedford, TX
11.2021 - 07.2022
  • Administered oral medications to patients in accordance with doctor's orders.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Assisted patients with activities of daily living, such as bathing, dressing, and grooming, and feeding patients with limited physical abilities to support basic needs.
  • Communicated effectively with physicians, pharmacists, and other healthcare professionals regarding behaviors.

Concierge

Morada Senior Living
Cedar Hill, TX
02.2020 - 04.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.

Education

High School Diploma -

Crossroads Academy
Duncanville, TX
06-2016

Skills

  • Hoyer Lift Sit to Stand
  • Ambulation
  • Recordkeeping
  • Patient-focused care
  • Vital Sign Monitoring
  • Feeding Assistance
  • Strong Verbal Communication
  • Detail Oriented & Empathic
  • HIPPA Compliance
  • Medicine Administration
  • Wound Care
  • Crisis Management

Certification

BLS Certified

Concorde Career College- Medical Assistant, Aug 2024

Timeline

Customer Service Representative

Genpact
10.2022 - 02.2024

Medication Aide

Brookdale Eden Estates
11.2021 - 07.2022

Concierge

Morada Senior Living
02.2020 - 04.2021

High School Diploma -

Crossroads Academy

Similar Profiles

CREATE PROFILE
Lovelee Hayes