Lovell Armstrong

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Enforced rules and regulations outlined in company handbook to set forth expectations comprehensibly and consistently.
• Assisted in all crisis and applied TCI techniques to deescalate residents.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Deep Cleaning of Commercial Buildings such as warehouses,offices,hospitals,and banks.
• Carpet Cleaning,Floor Waxing and Polish,Stain removal.
• Discovered areas of improvement by generating quarterly operational and sales reports.

• Wrote daily reports and maintained logs of residents activities and behaviors.
• Conducted physical searches of residents and premises in search of weapons and contraband.
• Took custody of residents from arresting officers to begin processing into detention facility.
• Attended to feeding, housing, and physical well-being of residents.
• Regularly conducted security and sanitation checks.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track hotel performance.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

• Communicated with coworkers and managers about completed duties.
• Performed cleaning and maintenance duties as directed.
• Cleaned and organized building areas as required.
• Supervised the maintenance and cleaning of 22 apartment buildings.
• Maintained building exteriors for professional, clean presentation standards.

Advise customers of vehicle choice based off vehicle use.

• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Generated and printed daily financial reports to track hotel performance.
• Looked over pending check-ins and payment processes to complete closing procedures.

• Cut meats to customer specifications and answered questions about specialty products.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Performed meat inspections and checked temperature environment to maximize food safety.
• Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
• Followed up on accidents, problems and guest complaints in food line area and within overall food and beverage department.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Maintained effective team member communication.
• Greeted customers and directed to requested products.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.