Lovell Pugh
New York,NY
Summary
I am currently a Security professional working at one of the John Gore Foundation buildings with strong retail and telecommunication skills looking to explore the opportunity of Guest Service Representative position and become part of the team. Experienced with handling cash transactions, maintaining accurate records, and providing customer support. Utilizes strong communication skills to ensure customer satisfaction and resolve issues effectively. knowledge of retail procedures and sales techniques. Has previous experience conducting transactions and delivery service via telephone services. Am an enthusiast and supporter of Broadway Industries.
Overview
9
9
years of professional experience
Work History
Security Officer
Quality Protection Services
04.2023 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, conducting thorough investigations and reporting findings.
- Collaborated with law enforcement to address security concerns and implement improvements.
- Conducted regular patrols to identify potential hazards and deter criminal activity.
- Maintained accurate records of daily activities, incidents, and safety inspections for compliance purposes.
- Utilized surveillance systems to monitor activities and mitigate risks effectively.
Retail Cashier
TJX Companies
05.2018 - 04.2023
- Managed cash register operations, ensuring proper handling of cash and credit transactions.
- Trained new team members on operational procedures and customer service standards.
- Monitored inventory levels, collaborating with management to maintain stock availability.
- Processed customer transactions accurately and efficiently using POS systems.
- Resolved customer complaints promptly, contributing to positive store reputation and loyalty.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
Retail Sales Merchandiser
Burlington Coat Factory Distribution Center
03.2017 - 02.2019
- Collaborated with retail teams to optimize inventory management and product placement.
- Trained and mentored junior staff on merchandising best practices and brand standards.
- Coordinated promotional displays to maximize customer engagement and drive sales growth.
- Ensured compliance with company visual standards during store audits and evaluations.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Education
No Degree - Stellar Adler Program (Tisch)
New York University
New York (City), NYSkills
- Report writing
- Customer service
- Teamwork and collaboration
- Detail-oriented
- Time management
- Conflict de-escalation
- Front desk operations
- System monitoring
- Inbound phone calls
Timeline
Security Officer
Quality Protection Services
04.2023 - Current
Retail Cashier
TJX Companies
05.2018 - 04.2023
Retail Sales Merchandiser
Burlington Coat Factory Distribution Center
03.2017 - 02.2019
No Degree - Stellar Adler Program (Tisch)
New York University