Summary
Overview
Work History
Education
Skills
Skills - Language Capabilities
Timeline
Generic

Lovely Jourdain

Miramar,FL

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

17
17
years of professional experience
7
7
years of post-secondary education

Work History

Manager's Assistant

HMS Host International airport
Miami, USA
08.2008 - Current
  • Company Overview: Located at Miami International Airport
  • Issues receipts, refunds, credits, or change due to customers.
  • Counts money in cash drawers to ensure amounts are correct and that there’s adequate change
  • Maintains hygienic and orderly checkout areas
  • Establishes or identifies prices of good services or admission via optical price scanners
  • Acquired the skill to be extremely self-motivated while requiring minimal supervision
  • Maintains airport security safety learned via SIDA airport certification courses
  • Responds and assists during security and emergency situations.
  • Developed exceptional customer service and verbal communication skills while handling transactions
  • Follows internal/external policies and procedures
  • Located at Miami International Airport

Envoy air

Envoy Airlines
Miami, USA
04.2018 - 04.2020
  • Greeted and provided assistance to incoming customers via several avenues
  • Protected company property and revenue
  • Used physical ability and dexterity to use motor skills to perform various job-related tasks
  • Used organizational skills to perform multiple tasks within a limited time period
  • Received all monetary transactions via payment by cash, cheques, or credit card
  • Provided training and assistance to newly hired colleagues

Education

Master of Science - Medical Code Billing

City College of Hollywood
Taft , FL
06.2018 - 09.2025

College Preparatory Courses -

Miami Dade College

High School Diploma -

American Academy of Pinecrest

Skills

  • Organizational skills
  • Team building
  • Promotional planning
  • Employee scheduling
  • Contract management
  • Sales monitoring
  • Policy administration
  • Marketing tactics
  • Task delegation
  • Operations management
  • Corporate social responsibility

Skills - Language Capabilities

fluent, fluent, fluent

Timeline

Master of Science - Medical Code Billing

City College of Hollywood
06.2018 - 09.2025

Envoy air

Envoy Airlines
04.2018 - 04.2020

Manager's Assistant

HMS Host International airport
08.2008 - Current

College Preparatory Courses -

Miami Dade College

High School Diploma -

American Academy of Pinecrest

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