LOVELY ROSE T. PALAPO
Naperville,IL
Summary
Professional and customer-focused server seeking to provide exceptional customer service, efficiently manage orders and transactions, and contribute to a positive dining experience through strong communication and multitasking skills.
Overview
4
4
years of professional experience
Work History
Server
Sushi Naper Restaurant
Naperville, IL
04.2025 - Current
- Greeted customers and accurately took and delivered orders, handled payments, maintained cleanliness, and collaborated with team members to create a welcoming dining environment.
- Delivered exceptional customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately and promptly.
- Maintained cleanliness and organization of dining areas throughout service shifts.
Sales Associate - Cashier
Goodwill
Naperville, IL
08.2024 - 04.2025
- Assisted customers with purchases, operated cash register, and guided shoppers throughout buying process.
- Greeted shoppers, answered questions, and resolved customer complaints.
Business Process Delivery Associate / Insurance Operations Associate
Accenture
Mandaluyong City, Philippines
10.2022 - 10.2023
- Analyzed data and metrics related to business operations to identify trends and inform decision-making
- Identified areas for process enhancement in operations
- Executed data entry and conducted research across multiple systems and tracking tools to ensure data accuracy and accessibility
- Conduct data verification
- Respond to information requests by searching, compiling, and summarizing results
Education
Secondary -
Bato Rural Development High School
CatanduanesPrimary -
San Antonio Elementary School
Quezon CityBachelor of Science - Hotel and Restaurant Management
STI Colleges Munoz-EDSA
Quezon City, Philippines05.2016
Skills
- Supported problem-solving efforts with a collaborative approach
- Contributed to team success through active participation
- Adapted to shifting priorities with ease
- Managed time efficiently to meet deadlines
- Provided excellent customer service to enhance customer satisfaction
- Demonstrated professionalism in all interactions
- Adjusted to change smoothly and positively
- Displayed a strong work ethic in daily tasks
- Maintained a positive professional demeanor
References
- Nesanta Jabson, Team Leader – Accenture Philippines, (+63) 968-577-1455, ngjabson@yahoo.com
- Merry Rosamhea Punay, Insurance Operation Analyst – Accenture Philippines, (+63) 905-498-7880, Shamae.punay@gmail.com
- Ramon Wilden C Selva, College Professor, Corporate Finance Services Chief National Irrigation Administration, (+63) 917-840-3651
- Jedah Laeyan, HR Head - H&D Group of Companies Inc., (+63) 915-334-5676, jedlaeyan@gmail.com
Personal Information
Timeline
Server
Sushi Naper Restaurant
04.2025 - Current
Sales Associate - Cashier
Goodwill
08.2024 - 04.2025
Business Process Delivery Associate / Insurance Operations Associate
Accenture
10.2022 - 10.2023
Secondary -
Bato Rural Development High School
Primary -
San Antonio Elementary School
Bachelor of Science - Hotel and Restaurant Management
STI Colleges Munoz-EDSA