Angela Scandrett
Forest Park,GA
Summary
Hardworking Business management, customer service experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
23
23
years of professional experience
Work History
Banking Customer Service Representative
First Citizens Bank
Remote, GA
04.2023 - 01.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Opened customer accounts by recording account information into job-related software.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Performed special services for customers, ordering bank cards and checks.
- Resolved problems or discrepancies concerning customers' accounts.
Bus Operator
MARTA
Atlanta, GA
02.2019 - 03.2022
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Collected fares and provided route updates and schedule information.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Announced stops clearly to help passengers disembark at correct locations.
- Adhered to set schedules while operating buses safely along assigned routes.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Drove specified routes in compliance with traffic regulations and time schedules.
Lockbox Processor
Bank of America
College Park, GA
06.2016 - 11.2018
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Managed the reconciliation of cash deposits into the system.
- Updated account information in the database as necessary.
- Performed quality control checks on payment documents.
Licensed Master Cosmetologist/Salon Owner/Operator
Beautiful U Hair Salon
Forest Park, GA
05.2001 - 10.2016
- Used curlers, rollers and curling irons to press and curl hair.
- Responded promptly to customer inquiries via phone or email.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Ordered supplies necessary for the daily operations of the salon.
- Instructed clients on proper home care techniques to maintain their desired look.
- Created custom styles tailored to individual preferences using scissors, clippers, razors, combs, brushes, curling irons, flat irons.
- Treated customers to shampooing and head massage to promote loyalty.
- Updated and maintained customer information records and beauty services provided.
- Provided professional consultations to clients regarding hairstyling and beauty treatments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Education
Some College (No Degree) - Business Management
Strayer University
Morrow, GASkills
- Sales Proficiency
- Transaction Processing
- Client Confidentiality
- Financial Transactions
Affiliations
I am a easy learning, dependable and hard working with a lot of other skills I have accomplished.
References
References available upon request.
Timeline
Banking Customer Service Representative
First Citizens Bank
04.2023 - 01.2024
Bus Operator
MARTA
02.2019 - 03.2022
Lockbox Processor
Bank of America
06.2016 - 11.2018
Licensed Master Cosmetologist/Salon Owner/Operator
Beautiful U Hair Salon
05.2001 - 10.2016
Some College (No Degree) - Business Management
Strayer University