Lovelydia Marsh
ORLANDO,FL
Summary
Detail-oriented Hospitality Professional experienced in high-volume service environments. Trained staff on service standards and menu knowledge, enhancing quality dining experiences and customer satisfaction. Results-driven Residential Sales Associate focused on client relationships and property negotiations, consistently achieving sales targets and fostering a collaborative team environment.
Overview
8
8
years of post-secondary education
8
8
years of professional experience
Work History
Residential Sales Associate
Keller Williams at the Parks
ORLANDO, FL
08.2020 - Current
- Guided buyers and sellers through residential sales at Keller Williams at the Parks.
- Conducted property showings and open houses for Keller Williams at the Parks clients.
- Prepared listing presentations and comparative market analyses for residential homes.
- Managed lead follow-up through CRM and MLS systems at Keller Williams The Parks.
- Coordinated contracts, disclosures, and transaction details with clients and agents.
- Advised clients on pricing, staging, and marketing strategies for home sales.
- Built referral relationships through networking and community outreach in local markets.
- Maintained communication with lenders, inspectors, and closing teams during transactions.
- Resolved customer complaints promptly and professionally.
- Assisted customers in selecting products based on their needs and preferences.
- Managed multiple projects simultaneously while meeting deadlines.
- Advised clients on current market conditions and pricing of properties.
- Created targeted advertising campaigns utilizing traditional media and online platforms to attract potential buyers.
- Ensured that all paperwork related to the purchase of a property is completed accurately.
- Analyzed customer feedback to improve service quality.
- Responded promptly to customer inquiries regarding available properties.
- Organized promotional events such as open houses or seminars to promote the sale of residential properties.
- Developed relationships with potential buyers by attending networking events or trade shows.
- Provided marketing support for new home developments and existing homes for sale.
- Prepared detailed reports on market analysis and financial projections.
- Negotiated purchase contracts between buyers and sellers.
- Stayed up-to-date with industry trends in order to provide accurate advice to clients.
- Developed sales strategies to increase revenue from residential properties.
- Coordinated with property owners, agents and brokers for successful transactions.
- Maintained records of all transactions and client information.
- Collaborated with other departments such as finance or legal when needed.
- Researched local zoning laws, building codes, financing options to ensure compliance with regulations.
- Generated weekly activity reports summarizing leads, prospects, showings, offers.
- Conducted market research to identify trends in the real estate industry.
- Created presentations to showcase residential properties and generate leads.
- Generated reports on strategic outcomes and progress toward sales goals.
- Designed and executed strategic plans to generate new leads and sales revenue.
- Drafted contracts according to industry standards and relevant regulations, incorporating required addenda.
- Developed promotional campaigns that effectively leveraged market data to highlight key properties and attract interest.
- Researched and analyzed residential real estate conditions in assigned geographic areas to inform strategic development.
- Communicated with clients to determine property needs and budget constraints.
- Drafted contracts, purchase agreements, closing statements and leases.
- Promoted active listings through social media marketing, open houses and newsletters.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Identified potential buyers through targeted outreach strategies. through cold calling.
- Developed and presented purchase offers to sellers for consideration.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Liaised between sellers and buyers for profitable and efficient sales.
- Increased personal revenue by completing multiple home and property sales.
- Established strong business relationships within the industry through responsive communication and in-depth real estate knowledge.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Prepare newly purchased homes for clients prior to arrival.
- Scheduled and attended weekly appointments with clients.
- Broadened affordable housing and urban development awareness, implementing a marketing campaign for teachers and police officers.
Lead Server/Crew Trainer/Banquet Server
Delaney’s Tavern
ORLANDO
02.2022 - 09.2026
- Trained new servers on Delaney's Tavern service standards and table procedures.
- Trained servers on menu knowledge, guest service, and table section duties.
- Guided dining room flow during busy shifts at Delaney's Tavern.
- Took food and drink orders accurately and promptly to enhance guest satisfaction.
- Verified order accuracy before serving guests before delivering meals and beverages to guests.
- Executed food runs with kitchen staff with kitchen staff and bartenders at Delaney's Tavern.
- Executed opening and closing procedures, ensuring seamless restaurant operations. to facilitate restaurant operations.
- Provided exceptional service to a high volume of daily customers.
- Addressed guest concerns with attentive service with calm, attentive service and clear communication.
Manager, server, Bartender
Vanbarrys Public House
ORLANDO, FL
07.2020 - 01.2021
- Managed daily pub operations for Vanbarrys Public House dining, bar, and service areas.
- Supervised front-of-house staff schedules, shifts, and service standards.
- Trained team members on guest service, cash handling, and closing procedures.
- Resolved guest concerns and maintained welcoming hospitality throughout service.
- Coordinated food, beverage, and inventory ordering for pub operations.
- Monitored cash drawers, sales reports, and daily reconciliation records.
- Enforced health, safety, and alcohol service policies across the venue.
Server/Bartender
Gators Dockside
ORLANDO
01.2019 - 01.2020
- Greeted guests and delivered friendly service, enhancing customer experience in casual dining.
- Took food and drink orders accurately using POS system.
- Mixed cocktails, beers, and nonalcoholic drinks, ensuring adherence to recipe standards for quality.
- Delivered meals and beverages promptly to tables and bar guests.
- Verified guest identification to ensure legal drinking age. and followed alcohol service and safety guidelines.
- Restocked bar supplies, glassware, and condiments, maintaining efficiency during peak service hours.
- Processed cash transactions for customer purchases., card payments, and closing register duties.
- Maintained clean tables, bar area, and dining sections throughout service.
- Effectively multitasked within a fast-paced environment.
Education
Associates Degree - General Studies
Valencia College
Orlando, FL 01.2004 - 12.2011
Skills
- Residential sales
- Listing presentations
- Comparative market analysis
- Market analysis
- Property showings
- Contract drafting
- Negotiation strategy
- Lead acquisition
- CRM systems
- MLS management
- Client relations
- Relationship development
- Conflict management
Timeline
Lead Server/Crew Trainer/Banquet Server
Delaney’s Tavern
02.2022 - 09.2026
Residential Sales Associate
Keller Williams at the Parks
08.2020 - Current
Manager, server, Bartender
Vanbarrys Public House
07.2020 - 01.2021
Server/Bartender
Gators Dockside
01.2019 - 01.2020
Associates Degree - General Studies
Valencia College
01.2004 - 12.2011