Lovelyn Alobwede
Los Angeles,CA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Life Insurance Agent
PHP Agency Inc.
10.2018 - 12.2023
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Marketed life insurance products to increase customer bases and revenue.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
- Responded to customer requests for products, services, and company information.
Customer Service Logistics
AMI Medical Supply
02.2019 - 06.2022
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained up-to-date knowledge of product and service changes
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Manager
Media Photo Booth
03.2016 - 01.2019
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Collaborated with marketing department to launch and manage promotional activities and campaigns
Education
Associate of Science - Pschology
Santa Monica College
Santa Monica, CA07.2026
Skills
- Issue Resolution
- Persuasive Negotiation
- Exceptional Telephone Etiquette
- Excellent time management skills
Timeline
Customer Service Logistics
AMI Medical Supply
02.2019 - 06.2022
Customer Service Representative/Life Insurance Agent
PHP Agency Inc.
10.2018 - 12.2023
Customer Service Manager
Media Photo Booth
03.2016 - 01.2019
Associate of Science - Pschology
Santa Monica College
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