Lovette McCaskill
Buffalo Grove,IL
Summary
Experienced Advanced Medical Support Assistant with strengths in CPRS documentation, appointment scheduling, eligibility verification, and patient intake. Supports efficient clinic workflow, accurate medical records, and smooth daily operations in fast-paced care settings.
Overview
20
20
years of professional experience
Work History
Advanced Medical Support Assistant
Clement J Zabolki VA Hospital
Milwaukee, Wisconsin
03.2022 - Current
- Supported effective patient communication by greeting patients, answering phones, and scheduling appointments, admissions, discharges, and transfers for veterans.
- Handled general office support by ordering supplies, maintaining medical records, and assisting veterans with questionnaires and forms.
- Provided clerical and office automation support for medical and program areas, including temporary coverage in other Mental Health Division areas.
- Coordinated with assigned patient team to review clinic utilization through reports such as clinic utilization statistical summaries.
- Monitored clinic setup closely and adjusted workflow to support clinic operations.
- Maintained clear communication with patient BHIP team, VA center, and other agencies.
- Set work priorities and deadlines while adjusting flow and sequence to meet team and patient needs.
- Tracked pre-appointment requirements such as x-ray and lab work, managed CPRS view alerts, validated accuracy, resolved issues, and supported problem solving during team meetings with follow-up actions.
- Participated in team huddles and followed up independently by sharing information and clinic schedule lists to determine veteran eligibility status.
- Informed providers about shared patients receiving care at multiple VAs or in community settings.
- Verified veteran eligibility and insurance coverage, processed admissions, discharges, transfers, and release of information requests according to work-area procedures.
Certified Nursing Assistant
St Lukes hospital
Milwaukee, Wisconsin
02.2011 - 10.2019
- Monitored vital signs and reported changes to nursing staff.
- Responded to call lights and provided timely bedside assistance.
- Recorded care details in patient charts and electronic medical records.
- Maintained infection control standards through cleaning and safe patient handling.
- Assisted patients in understanding care plans, fostering trust and cooperation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Remove IV's and catered
Eligibility Specialist
Hewitt Packard (State of Wisconsin)
Milwaukee, Wisconsin
03.2007 - 08.2011
- Evaluate client information to determine program eligibility based on established guidelines
- Facilitate timely processing of applications to meet service delivery standards
- Evaluated State of Wisconsin eligibility cases for program compliance
- Verified household, income, and residency information for determinations
- Communicated eligibility requirements to applicants and agency partners
- Interpreted policy updates for Wisconsin benefit programs
- Maintained accurate case notes and eligibility records
- Resolved client questions regarding coverage and enrollment status
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
Education
Associate of Science - Health Care Management
Milwaukee Area Technical College
Milwaukee, WI06-2025
Dipolma - Customer Service/healthcare Unit Coordinator
Milwaukee Area Technical College
Milwaukee, WI01-2021
Skills
- CPRS documentation
- Appointment scheduling
- Eligibility verification
- Clinic workflow
- Medical records
- Patient intake
Timeline
Advanced Medical Support Assistant
Clement J Zabolki VA Hospital
03.2022 - Current
Certified Nursing Assistant
St Lukes hospital
02.2011 - 10.2019
Eligibility Specialist
Hewitt Packard (State of Wisconsin)
03.2007 - 08.2011
Associate of Science - Health Care Management
Milwaukee Area Technical College
Dipolma - Customer Service/healthcare Unit Coordinator
Milwaukee Area Technical College