BreeAnn R Swimelar
Bath
Summary
Dynamic Advanced Medical Support Assistant with a proven track record at Dom Groups, excelling in efficient scheduling and patient care. Skilled in utilizing ISS scheduling systems and delivering exceptional customer service. Adept at managing multiple priorities while maintaining confidentiality and compassion, ensuring optimal patient experiences in a fast-paced environment. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant
Dom Groups
Bath
08.2024 - Current
- Scheduled patient appointments efficiently, ensuring optimal utilization of clinical staff time.
- Assisted patients with canceling and rescheduling appointments.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Scheduled and confirmed appointments.
- Managed outlook calendar systems used by the organization to ensure accuracy of all entries.
- Scheduling for multiple teams to ensuring optimal mandatory appointments and intakes are put efficiency.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Cross trained in multiple areas- example; Domiciliary PACT.
- Scheduling fasting laboratory tests requested by physicians in accordance with protocol guidelines.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Can create and maintain schedules using Integrated Scheduling Solutions system.
- Answers email and teams’ messages in a timely manor.
- Assist in setting up appointment and calling for transportation for veterans to get to appointment on time.
- Tracked and reported on appointment no-shows and cancellations.
Nursing Assistant
BATH VAMC
Bath
01.2019 - 08.2024
- Company Overview: Veterans Affairs Medical Center
- Provide high quality individualized and specialized care to a diverse set of residents, many of whom have difficult behaviors along with a variety of mental health challenges.
- Work within a multidisciplinary team navigating multiple internal pressures while displaying a positive attitude and working towards building a team.
- Able to prioritize tasks effectively and efficiently by importance and urgency.
- Deliver compassionate, respectful care to our Veterans while always preserving their dignity.
- Manage supplies and restock inventory to insure optimal availability for patient care.
- Work with staff to monitor expiration dates on supplies and miscellaneous equipment.
- Notifying supply chain representatives when new product is needed on a case-by-case scenario.
- Ensuring obsolete an no longer required product is removed from inventory to accommodate revolving demands from residents an staff.
- Assisted with telehealth appointments to unsure veterans were able to communicate with providers accurately an officiant.
- Veterans Affairs Medical Center
Education
Corning Community College
High School Diploma -
Canisteo-Greenwood Central School
High School Diploma -
GST Boces -Vocational
Hornell, NY06-2012
Skills
- Proficient in Outlook
- Proficient in Excel
- Proficient in Microsoft Word
- Proficient in Power Point
- Proficient in ISS scheduling system
- Telehealth trained
- Excellent with telehealth computer documentation and tools
- Great customer service
- Efficient with printing
- Efficient with scanning
- Efficient with faxing
- Efficient with copying
- Excellent organizational skills
- Filing
- Charting
- Taking notes for Meeting minutes
- Relay Work Order information
- Comfortable with computer systems within the VA
- CPRS
- BCMA
- Vista
- Teams
- TMS
- VATAS
- Compassionate
- Technically skilled in attending to patients in diverse healthcare settings
Timeline
Advanced Medical Support Assistant
Dom Groups
08.2024 - Current
Nursing Assistant
BATH VAMC
01.2019 - 08.2024
Corning Community College
High School Diploma -
Canisteo-Greenwood Central School
High School Diploma -
GST Boces -Vocational
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