MARGIE MASANGCAY
Anchorage,AK
Summary
Detail-oriented Advanced Medical Support Assistant with a strong background in administrative support for veterans and their families. Committed to maintaining efficient office operations and delivering exceptional customer service in alignment with VA policies. Dedicated to enhancing the quality of healthcare and benefits for our nation’s veterans.
Overview
18
18
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs
Anchorage, United States
10.2018 - Current
- Received Shining Star Award for exceptional performance in role.
- Examined and certified accuracy of community referrals and vendorization, ensuring compliance with relevant laws, regulations, policies, and procedures.
- Establishes and maintains internal protocols with emphasis on the daily operational system.
- Ability to efficiently communicate by phone or correspondence with vendors, veterans, or other offices with inquiry results.
- Responds to inquiries from community providers and veterans, such as providing an understanding of their VA benefits and regulations administered by the Department.
- Independently reviewed data received from community providers for accuracy and consistency, enhancing data integrity.
- I provide guidance or advice to all our community vendors/providers on new administration protocols, or any updates on submitting new orders or referrals.
- I provide administration support to management staff and clinical staff for proper personnel management, and other related situations.
- Served as primary contact for Oncology/Hematology/Radiation Therapy and Imaging vendors, providing expertise in scheduling and authorization processes.
- I plan, organize and develop procedures on ways how to efficiently and accurately deliver assigned activities with our organization, community providers, and veteran while upholding and maintaining integrity of the Department.
- Ability to plan, develop, implement, coordinate, direct and provider HSRM training for VA staff and our community providers; and ability to coordinate training times and locations.
- Exhibits a working knowledge of the medical center in order to provide general information and to direct customers to proper places or departments.
- Handles all patient information in accordance with provisions of the Privacy Act.
- Updates patient demographics information, next of kin, and emergency contacts.
- Analyzing situations to determine what decisions can be made or if advice of a higher authority is needed on special problems.
- Identifies any discrepancies between the providers' database and ensures corrections are made to ensure accuracy of information.
- Schedules, cancels, re-schedules patient’s appointments and/or consults.
- Collaborates, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Communicates tactfully and effectively, both orally and in writing, in order to meet objectives.
- I have an advanced knowledge of the technical health care process as it relates to access to care.
- I have an advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the whole work process.
- I have an advanced knowledge of medical terminology due to the nature of language utilized by clinicians.
- I have an advanced knowledge in gathering information in processing authorizations and scheduling, by checking patient eligibilities and qualification determination, inputting and retrieving data from VA database systems such as CPRS/GUI.
- I have the ability to follow rules, procedures, and operations sufficient to perform a wide variety of support work, to answer customer/patient questions.
- Supervisor: Brown Roosevelt (907-257-6904); Jennifer Baldwin (907-257-5414) both acting supervisor’s at the moment until they hire someone.
Front Desk Registration
Imaging Associates
Anchorage, United States
12.2017 - 10.2018
- Entering detail information such as payments and new account information such as demographics, insurance(s), authorizations, and call logs into the computer system.
- Responds to patient requests via telephone. Verifies data integrity and accuracy.
- Works closely with pre-certification department and radiology technicians to achieve best service and care.
- Copies, logs and scans supporting documentation.
- Supervisor: Joani (907-222-4624)
- Okay to contact this Supervisor: Yes
Patient Account Representative
St Elias Specialty Hospital
Anchorage, United States
01.2017 - 06.2017
- Handle correspondence from insurance companies regarding billing questions, billing issues, and medical claim denials. Identify and correct any insurance benefit problems.
- Managed correspondence with insurance companies to resolve billing questions, issues, and medical claim denials, ensuring accurate identification and correction of insurance benefit problems.
- Processed authorizations, cash postings, and new in-patient registrations while collecting and following up on all assigned accounts throughout admission and discharge.
- Explained financial policies to patients to enhance understanding and compliance during the admission process.
- Verify and complete all paperwork during the admission process.
- Arrange payment to be made by debtors via telephone, and statements.
- Send out claims both commercial and government. Demographic addition, correction or deletion.
- Reported to Melinda Evans, Supervisor, for guidance on billing processes.
- Available for contact with Supervisor for reference verification.
Medical Receptionist/Biller/Assistant
Allergy & Asthma Medical Center
Mission Viejo, United States
10.2008 - 04.2012
- Checked in patients and verified insurance; obtained referrals and authorizations; collected copayments and balances; maintained office supplies; answered phones, scheduled appointments, and took messages.
- Call in prescription; back office support. Post payments and daily charges; submit claims - paper and electronic through Practice Expert; ages report; collection reports; checks and balances.
- Called in prescriptions and provided back office support; posted payments and daily charges; submitted paper and electronic claims through Practice Expert; generated age and collection reports; ensured checks and balances.
- Supervisor: Yasoda Pappu / Venkat (662-380-3395)
- Okay to contact this Supervisor: Yes
Education
Associate's Degree - Licensed Vocational Nurse
Stanbridge College
Irvine, CA, United StatesBachelor's Degree - AB Mass Communication
Angeles University Foundation
Angeles City, PhilippinesSkills
- Proficient in EMR
- Proficient in CPRS
- Proficient in HSRM
- Proficient in CTM
- Proficient in VISTA
- Proficient in Microsoft Excel
- Proficient in Outlook
- Proficient in Word
- Email management
- Proficient in GUI
- Proficient in EPSI
- Adaptable
Timeline
Advanced Medical Support Assistant
Veterans Affairs
10.2018 - Current
Front Desk Registration
Imaging Associates
12.2017 - 10.2018
Patient Account Representative
St Elias Specialty Hospital
01.2017 - 06.2017
Medical Receptionist/Biller/Assistant
Allergy & Asthma Medical Center
10.2008 - 04.2012
Associate's Degree - Licensed Vocational Nurse
Stanbridge College
Bachelor's Degree - AB Mass Communication
Angeles University Foundation