Michele Baumel CPC-a
Aiken,SC
Summary
Certified Medical Coder Apprentice and versatile scheduling specialist skilled in Epic Health Link seeking a challenging position. Offering empathetic and effective patient support with extensive clinical experience. Proficient in medical terminology, HIPAA compliance, and managing schedules. Adept at conflict resolution and relationship-building to enhance patient care.
Overview
35
35
years of professional experience
Work History
Advanced Medical Support Assistant
William S. Middleton Memorial Veterans Hospital
Madison, WI
08.2021 - 11.2022
- Experienced in VSE GUI, VISTA, CPRS
- Managed written, faxed correspondence, paper medical records
- Coordinated care plans between various departments of the hospital or clinic setting.
- Worked collaboratively in an interdisciplinary coordinated care
- Scheduled all tests, procedures, appointments, return to clinic orders requested for the Veteran
- Updated outdated patient information to maintain current records
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Areas of knowledge: Ophthalmology, Neurosurgery. Cardiac Surgery. Thoracic Surgery, General Surgery, Orthopedics, Vascular Surgery, Vascular testing, ENT, Neuroendovascular Surgery and Urology
Patient Scheduling Specialist
University of Wisconsin Hospital and Clinics
Madison, WI
10.2000 - 08.2021
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Answered telephones, took information from patients to assess needs and directed calls to appropriate staff members.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Made outgoing calls to schedule appointments via phone, electronic correspondence, or via in person.
- Coordinated with clinical staff to make sure patients get the correct care in a timely manner.
- Variable scheduling in a high volume Specialty Care Clinic.
- Completed complex scheduling across multiple disciplines with multiple providers.
- Acquired medical records.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Participated in Work Initiative Teams for various projects
- Sunshine Committee chair. Team and morale boosting activities.
- Areas of knowledge: Radiology, Pulmonary, Infectious Disease, Benign Gyn, Gastroenterology, Hepatology, GI Procedures, and Colorectal Surgery
Policy Holder Services
Wisconsin Physicians Service Insurance
Madison, WI
08.1987 - 10.2000
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Processed payments for approved insurance claims within established timelines.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Developed and maintained quality assurance protocols, processes and procedures.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
- Added new insurance groups. Issued ID cards.
- Process group bills accurately and timely.
- Answered customer inquiries regarding claim status and other related topics.
- Areas of knowledge: Claims processor, Quality Assurance and Policy Holder Services
Education
Some College (No Degree) - Medical Coding Blitz
Certification Coaching Org
Online11-2023
Diploma - Medical Billing And Coding
Herzing University
Madison, WI 04.2014
Associate of Applied Science - Administrative Assistance Information Processing
Madison Area Technical College
Madison, WI05.1987
Skills
- Proficient in EMR- Epic Health Link, VSE GUI, VISTA, CPRS
- Medical terminology
- Anatomy, Physiology
- Pathophysiology
- Pharmacology
- Expertise in schedule management and appointment setting
- Exceptional customer relations and conflict resolution abilities
- HIPAA compliance
- HCPCS Level II, ICD-10-CM, CPT-4,
- Outlook, Word, Excel
Accomplishments
- AAPC Certified Professional Coder Apprentice 12/2023
Timeline
Advanced Medical Support Assistant
William S. Middleton Memorial Veterans Hospital
08.2021 - 11.2022
Patient Scheduling Specialist
University of Wisconsin Hospital and Clinics
10.2000 - 08.2021
Policy Holder Services
Wisconsin Physicians Service Insurance
08.1987 - 10.2000
Some College (No Degree) - Medical Coding Blitz
Certification Coaching Org
Diploma - Medical Billing And Coding
Herzing University
Associate of Applied Science - Administrative Assistance Information Processing
Madison Area Technical College
Similar Profiles
Megan HaneyMegan Haney
Staff RN at William S. Middleton Memorial Veterans HospitalStaff RN at William S. Middleton Memorial Veterans Hospital
Yelena KamyshnikovYelena Kamyshnikov
Administrative Support Assistant & DEO at WILLIAM S. MIDDLETON MEMORIAL VETERANS’ HOSPITALAdministrative Support Assistant & DEO at WILLIAM S. MIDDLETON MEMORIAL VETERANS’ HOSPITAL
Christie KokeshChristie Kokesh
LPN- Podiatry at William S. Middleton Memorial Veterans HospitalLPN- Podiatry at William S. Middleton Memorial Veterans Hospital