Lovey Martin
loveymartin36@gmail.com
Cranford,NJ
Summary
Dependable organized professional with extensive management experience. Consistency in productivity while exhibiting a positive attitude with exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Ability to effectively advance projects from concept to completion. Nine years of medical terminology; managing various types of insurance coverage; with registrar and customer service skills. Over 10 years of experience in Patient Access. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Referral Coordinator
- Referral Process: Responsible for overseeing the referral process for the providers assigned
- Ensures key elements such as accurate data entry of demographic information, referral specialty, destination, and authorizations (if needed) are completed
- Works with providers to identify urgent versus routine referrals for services and prioritizes workflow accordingly
- Assures that any associated order is also placed in the EMR to validate the referred service
- Scheduling Process: Responsible to assure that the referred service is scheduled and that the patient is aware of their appointment
- This will involve interactions with the referring office, the consulting office, the Patient Access Center, and the patient themselves
- As the appointment is confirmed be responsible for entering the status into Epic for stakeholders to be aware of the status of the referral
- If the patient is not able to be seen or has not accepted the appointment for service will be responsible for alerting the referring provider
- Communication/Reporting Process: Responsible for following up with the patient and the consulted provider to assure the patient kept their appointment and were seen for the service
- Responsible for interacting with consulting service to assure that a status report and/or assessment is generated and is forwarded back to the referring provider and that the referring provider is alerted that the report is available for their review
- Responsible for updating referral status in EMR and generating any status reports as needed by stakeholders
- Participate in any performance improvement activities to address Referral Loop closure deficiencies, patient satisfaction issues and provider satisfaction concerns
- Patient Satisfaction: Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner
- Communicates potential patient satisfaction issues to the manager
- Keeps informed regarding the practice's performance on patient satisfaction surveys and works to improve overall satisfaction
- Other Duties as Assigned: Complete all other assigned duties and projects in a timely fashion
- Actively participate in all required meetings.
Trainer
Grand Central Credentialed Epic
04.2019 - Current
- Responsible for Epic training department, including managing development and delivery of all Epic training curriculum, environment, and classes for all Epic implementations
- Delivering classroom training to end users
- Training new employees on Grand Central workflows for different applications as needed
- Provide feedback/status reports to management
- Administered and grade end users
- Successfully supported the big bang go live on one of the largest Epic Implementation.
Patient Access ED Supervisor/Grand Central Epic Trainer
Ensemble Health Partners
12.2019 - 11.2021
- Ardent health
- Supports the overall operation and responsible for all admitting functions of the hospital
- Ensures compliance and corporate policies and guidelines and completes timely evaluation on their team member
- Monitor the workflow and daily adjustments using productivity and performance measures
- Analyze problem areas in workflow and assist with implementation of solutions
- Assist with patient registration scheduling and eligibility
- Identify customer service issues and resolve or initiate follow-up
- Implement service recovery efforts and screen candidates, recommending the one to hire and promote
- Input performance evaluation and corrective actions and assist with orientation and development of new employees.
Registrar
Care Medical Group
01.2015 - 11.2018
- Interviewed patients to obtain all necessary account information and accurately processed their charts
- Verified all insurance and obtained precertification/authorization
- Calculated and collected patient liable amounts
- Ensured that all signatures were obtained for medical treatment
- Answered any questions and explained policies clearly
- Worked with patients and family members in a professional manner.
Leasing Consultant
Garden Communities
Springfield, NJ
04.2018 - 10.2018
- Worked directly with clients from initial contact to signed lease agreement for rental properties, focusing on customer service, problem solving and decision making
- Identified potential homes based on client criteria and show them to clients by arranging appointments with property owners and touring structures to determine suitability
- Created marketing strategies to promote leasing prospects to the community to find renters and establish contracts for occupancy
- Organized events to attract property owners and renters for networking and sales potential
- Staffed office on rotating basis to provide information and resolve issues through telephone and email contacts
- Negotiate leasing agreements to the satisfaction of both parties, in accordance with state leasing regulations and real estate statutes
- Attended departmental and office meetings monthly for team building and status report sharing.
Patient Access Representative
Hackensack Meridian, NJ
01.2018 - 03.2018
- Registered patients for inpatient, outpatient, or emergency room services; obtained insurance information; and maintained a safe environment for patients and staff physicians
- Processed all admissions and communicated with patient families about plans of action
- Check in all appointments, check for Authorizations, schedule appointments collect co-pays
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and deliver
- Explains general consent for treatment forms to patient/guarantor/legal guardian, obtains necessary signatures and witness name
- Review eligibility responses in insurance verification system and appropriately selects the applicable insurance.
Registrar
Robert Wood Johnson
Rahway, NJ
09.2012 - 08.2014
- Registered patients for inpatient, outpatient, or emergency room services; obtain acute demographic and insurance information
- Processed all admissions and communicated with patient families, updating them on bed transfers, room location, doctors, and plan of action
- Submitted outgoing referrals via telephone appeal denied cases thru the insurance companies updating authorized cases such as surgery referrals, verifying coverage with insurances for inpatient /outpatient surgeries
- Collected co-pays working with various web applications
- Scheduled patients for various labs and/or radiology testing
- Demonstrated the ability to work with others
- Maintained a safe environment for patients and staff physicians.
Education
Credentialed Epic Trainer -
Ardent
Associate - Science
Union County College
2021
Skills
- Multi-line telephone operation
- Notetaking and documentation
- Insurance coding (ICD-9 and CPT)
- Scheduling Software
- Appointment Scheduling
- Appointment Reminders
- Medical terminology
- Insurance Verification
- Pre-authorizations
- Interviewing skills
- Client needs assessments
Accomplishments
- Achieved Epic Conversion through effectively helping with converting patient data into the new system .
- Supervised team of 30 staff members.
- Documented and resolved patient accounts which led to lowing patient dissatisfaction with problem solving .
- Collaborated with team of 9 or more to resolve issues within the Epic system.
Certification
- [Epic- Grand Central ] Training - 2019
Timeline
Patient Access ED Supervisor/Grand Central Epic Trainer
Ensemble Health Partners
12.2019 - 11.2021
Trainer
Grand Central Credentialed Epic
04.2019 - Current
Leasing Consultant
Garden Communities
04.2018 - 10.2018
Patient Access Representative
01.2018 - 03.2018
Registrar
Care Medical Group
01.2015 - 11.2018
Registrar
Robert Wood Johnson
09.2012 - 08.2014
Referral Coordinator
Credentialed Epic Trainer -
Ardent
Associate - Science
Union County College