Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lovie Carter

Minneapolis,MN

Summary

Proven leader in customer service, adept at problem-solving and critical thinking, significantly enhanced customer loyalty at ATT. Skilled in training teams and managing financial transactions with precision. Demonstrates active listening and a results-driven approach, ensuring high standards of professionalism and efficiency in high-stress situations.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

ATT
Bloomington, MN
08.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shift Supervisor

Aldi
Minneapolis, MN
04.2014 - 07.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Shift Leader

Wendy's
Minneapolis, MN
05.2006 - 04.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Ged -

Summit
Minneapolis, MN
05.2012

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Timeline

Customer Service Representative

ATT
08.2019 - Current

Shift Supervisor

Aldi
04.2014 - 07.2019

Shift Leader

Wendy's
05.2006 - 04.2014

Ged -

Summit
Lovie Carter