Lauren Ross

Regularly fulfill online orders promptly with no errors.
Provide in-person customer service to guests.
Manage stock and shelf displays.
Currently training to work for Human Resources for the company

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Interacted with customers by phone, email, or in-person to provide information.
• Created intensive outpatient group facilitation curriculum for group facilitator
• Learned and completed authorizations and treatment plans
• Engaged with clients and applied intervention strategies ethically and effectively

• Trained new employees on store tasks and duties
• Increased customer retention by providing direct services, creating interpersonal
  relationships with frequent shoppers and encouraging positive reviews via surveys
  and social media postings.
• Prepared products and accomplished throughput during peak times.
• Consistently attained 100% cash drawer balance rate.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.