Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Lovonte Adams

Raleigh,NC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience

Work History

Manager

McDonald's
Raleigh, NC
10.2022 - 07.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

COVID-19 Tester

Vero diagnostics lab
Raleigh, NC
08.2020 - 04.2021
  • Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
  • Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
  • Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
  • Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
  • Explained reason for testing and process involved to each client.
  • Reminded individuals to follow proper social distancing and comply with mask mandates.
  • Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
  • Oversaw client flow through COVID-19 collection station.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Documented data in designated system to present to client upon request.

Crew Member

McDonald's
Raleigh, NC
05.2020 - 08.2020
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Drove team success by quickly completing assigned tasks.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.

Crew Member

Fresh Local Ice Cream
Raleigh, NC
02.2020 - 04.2020
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Assisted patrons in making menu selections.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

Needham Broughton High School
Raleigh, NC

Skills

  • Negotiation
  • Complex Problem-Solving
  • Policy Implementation
  • Performance Evaluations
  • Financial Management
  • Employee Training and Development
  • Team Leadership
  • Staff Management

Additional Information

  • Unmatched work ethic.

Timeline

Manager

McDonald's
10.2022 - 07.2023

COVID-19 Tester

Vero diagnostics lab
08.2020 - 04.2021

Crew Member

McDonald's
05.2020 - 08.2020

Crew Member

Fresh Local Ice Cream
02.2020 - 04.2020

Needham Broughton High School

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Lovonte Adams