Lowell Crabtree

Implemented project management techniques to guide engineering team in advancing from a six-month delay to a seven-month lead for 2026 build project.

Currently in charge of construction splicing crew for the fiber overbuild project and copper reclamation project

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Oversaw project management initiatives, ensuring timely delivery of key objectives.

Coordinated bidding processes with contractors and monitored work to uphold safety protocols and installation integrity.

• Operated fusion splicing equipment to ensure optimal connectivity and signal quality.
• Conducted routine maintenance on splicing tools and equipment to maintain operational efficiency.
• Collaborated with team members to troubleshoot and resolve fiber optic network issues promptly.
• Documented splicing activities and performed quality checks to ensure compliance with standards.
• Trained junior technicians on splicing techniques and safety protocols, enhancing team performance.
• Inspected completed work to identify faults and check conformance with specifications.
• Participated in extensive training sessions to advance skills in areas like aerial lift operations or confined space entry.
• Minimized signal loss through precise alignment of fiber cores during fusion splicing procedures.
• Increased client satisfaction by efficiently identifying and repairing cable faults in a timely manner.
• Complied with Company standards for production of safe, reliable cables.
• Reduced downtime for customers with prompt troubleshooting and repairs of faulty cable systems.
• Enhanced network performance by expertly splicing fiber optic cables and maintaining proper connections.
• Collaborated with team members to complete complex splicing projects within tight deadlines.
• Improved network reliability by conducting thorough inspections and tests on installed cables and equipment.
• Worked on-site to install, splice, and terminate copper and fiber cables.
• Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
• Installed and configured new devices and system components.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
• Located and repaired line faults to maintain existing network without causing signal failure interruptions.
• Read blueprints and schematics to correctly place equipment.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Facilitated installation of pots, DSL, fax, and business lines to support operational connectivity.

Diagnosed and repaired copper and fiber optic cables, applying advanced skills in JDSU, EXFO, and TDR test sets for quality assurance.

Worked on major failures to ensure customers were back in service in a timely manner

• Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
• Managed escalated issues effectively, maintaining high levels of professionalism in challenging situations.
• Led initiatives aimed at enhancing the overall customer experience through innovative problem-solving strategies.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.