Summary
Overview
Work History
Education
Skills
Accomplishments
Church
Family
Outreach Organizations
Hobbies and Interests
Certification
Timeline
Generic

Lowell Knollinger

Saint Cloud,FL

Summary

Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well excellent customer relations skills , with over 35 years of customer service experience. I have the talent for quickly mastering new tasks and can handle high volumes of workload flawlessly. I have proven my skills as a project manager and I am known for my diplomatic and tactful abilities when speaking to customers and with employee interactions. I possess excellent organizational skills and have demonstrated the ability to lead others. I have been able to utilize my technical background to assist with many of the new challenges and implementations our industry has been presented with. It is my desire to attain the position of Vice President of Customer Service, so I could ensure that our department continues to provide world class service to our customers motivate our staff to want to grow within KUA.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager of Support Services

Kissimmee Utility Authority
04.2011 - Current
  • As Manager of Support Services, it is my primary job to ensure accuracy and excellence in the daily operations of four distinct divisions of field staff.
  • Electric Meter Technicians – Responsible for ensuring all revenue metering for the utility is accurate to include Megawatt (MW) metering applications
  • Performs theft of power investigations, sets power quality equipment (PQ), maintains Automated Metering Infrastructure (AMI) field assets, builds and tests all Current Transformer (CT) installations, utilizes multiple software platforms within their daily duties
  • AMI Field Operations & Analytics – Responsible for all facets of KUA’s AMI system
  • This team ensures that the system functions properly so that billing data is collected timely
  • They also maintain our Meter Farm, ensure proper firmware guidelines are observed and troubleshoot anomalies that may occur
  • Energy Conservation – Responsible for providing in-person analysis of customer premises, providing solutions that could lower their energy consumption
  • This team staffs public events, perform HERS Ratings for customers, facilitate KUA’s rebate program, processes PV applications from receipt to installation, and soon will assist with in-home EV charger setup
  • Customer Service Field Inspectors – Responsible for ensuring that every metering endpoint within our electric system is viewed annually
  • This inspection ensures that the meter is properly secure and functioning as designed
  • This team performs streetlight inspections, Utility owner Electric Vehicle (EV) charger inspections and aids the department when non-typical tasks arise.

Electric Meter Technician

Kissimmee Utility Authority
01.2008 - 04.2011
  • Working in the Meter Shop was an invaluable experience
  • The job knowledge, and working alongside Engineering, Operations, and FMPA provided valuable insight on all of the facets that are required to operate a utility
  • My duties were: Meter processing & testing, CT service wiring & testing, Power Quality recording, Collections activities, Billing inquiries, MW Metering, Electric Meter inventory control, & preparing the Annual Meter Shop budget
  • I was also involved in the early discussions regarding KUA’s adoption of AMI.

Field Service Specialist

Kissimmee Utility Authority
11.2004 - 01.2008
  • As a Field Service Specialist I learned all many new things
  • The position was focused primarily on Collections activities
  • This position was challenging and I was afforded the opportunity to hone my people skills through daily interactions with customers who were facing tough times
  • I learned how to speak to customers empathetically, treating them as I would like to be treated
  • The customers that I seemed to see quite frequently respected my candor which made it easier when I had to interrupt their service
  • During my time in Field Service, I was frequently called upon to oversee daily operations
  • This experience highlighted my ability to coordinate and lead a successful team
  • I was also the Revenue Protection Specialist back-up, as we only had one in that position.

Meter Reader

Kissimmee Utility Authority
01.2002 - 11.2004
  • This was an entry level position for me, beginning as part-time and then being promoted to full-time
  • The position was focused primarily on Billing activities
  • I excelled in accuracy and volume of reads completed
  • (284,023 reads / 69 incorrect = 99.98%) I quickly accelerated past many of the long-time members of my team
  • I helped to develop new procedures for standardizing the meter reading process
  • I have always been someone who can find a better more efficient way of doing things
  • My work ethic and desire to achieve more proved beneficial in my eventual advancement
  • I genuinely loved speaking to customers and was proud to represent KUA as we were the face of the utility.
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.

Education

General Studies - Johnson University (Kissimmee)

Diploma - Gateway High School (Kissimmee)

Leadership Osceola
01.2013

Certified Public Manager - Florida State University
01.2012

Certified Public Manager - Florida State University
01.2012

Certified Public xx?? - Florida State University
01.2012

Skills

  • Staff Management
  • Performance Management

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Church

Elevation Church Orlando

Family

Milinda, Caitlin (30), Morgan (26), Jacob (21), Chad (19), Austin Pierce, Jackson (11), Lincoln (7), Landon (1)

Outreach Organizations

  • Salvation Army
  • Beyond Pregnancy Center of Kissimmee

Hobbies and Interests

  • Traveling
  • Outdoor activities

Certification

  • CPM - Certified Professional Manager
  • [Area of certification] Training - [Timeframe]
  • CM - Certified Manager Certification

Timeline

Manager of Support Services

Kissimmee Utility Authority
04.2011 - Current

Electric Meter Technician

Kissimmee Utility Authority
01.2008 - 04.2011

Field Service Specialist

Kissimmee Utility Authority
11.2004 - 01.2008

Meter Reader

Kissimmee Utility Authority
01.2002 - 11.2004

General Studies - Johnson University (Kissimmee)

Diploma - Gateway High School (Kissimmee)

Leadership Osceola

Certified Public Manager - Florida State University

Certified Public Manager - Florida State University

Certified Public xx?? - Florida State University

Similar Profiles

CREATE PROFILE
Lowell Knollinger