Summary
Overview
Work History
Education
Skills
Experience
References
Timeline
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Loy Chin Ellison

Bronx,NY

Summary

  • To obtain a challenging position where my capabilities and knowledge will contribute to my professional and personal growth and to enhance the standard of your firm.
  • Possess insatiable desire to work with people.
  • Praised for impeccable communication skill and abilities.
  • Excelled in college courses such as Health Technology, Customer Service, Sales & Marketing, Room Division Management

Overview

7
7
years of professional experience

Work History

Home caregiver

The Osborn
03.2021 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Customer Service Representative / Special Service

The Home Depot Inc
12.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer’s Service/ Sales Representative

MAC Cosmetic The Estée Lauder Companies
10.2017 - 05.2018
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Education

Skills

  • Computer Proficient in Microsoft Word, Excel, and Internet Applications
  • Excellent oral and written communication skills

Experience

Fluent speaker and communicator, Proven talent for interacting professionally with individuals at all levels., Organize and arrange customers' orders., Answering calls in a professional matter so customers' needs are met., Proficient with Microsoft Word, Organized, Good communication Skills, Discrete and ethical, Collaborative (work well with people), Interpersonal skills

References

Available on request.

Timeline

Home caregiver

The Osborn
03.2021 - Current

Customer Service Representative / Special Service

The Home Depot Inc
12.2017 - Current

Customer’s Service/ Sales Representative

MAC Cosmetic The Estée Lauder Companies
10.2017 - 05.2018

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Loy Chin Ellison