Loy Raymore
Elk Grove,CA
Summary
Experienced with patient interactions, appointment scheduling, and issue resolution. Utilizes communication and organizational skills to ensure patient satisfaction. Knowledge of healthcare systems and patient support processes.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
2027
2027
years of professional experience
Work History
Patient Services Representative
Sharp Healthcare
San Diego, CA
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Lead Medical Records Specialist
Sharp Healthcare
San Diego CA
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
Warehouse Fulfillment Associate
Amazon LLC
Vacaville, CA
03.2026 - 05.2026
- Assisted in preparing orders for delivery by picking, packing, and labeling items.
- Collaborated with team members to uphold safety standards and ensure a clean workspace.
- Streamlined order fulfillment processes resulting in improved turnaround times for deliveries.
- Wrapped pallets in shrink wrap prior to loading.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Picked and packed order items.
Patient Billing and Accounting Representative.
Kelly Services/ Inland Valley Hopital (Invision)
Temecula, CA
01.2010 - 05.2010
- Managed patient check-in processes to ensure accurate data collection and efficient service delivery.
- Assisted patients with insurance verification and financial counseling to facilitate seamless access to services.
- Coordinated appointment scheduling across departments, optimizing patient flow and resource allocation.
- Communicated effectively with clinical staff to resolve patient inquiries and enhance overall experience.
- Maintained up-to-date knowledge of hospital policies and procedures to support compliance efforts.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Processed patient billing inquiries efficiently, ensuring prompt resolution of account discrepancies.
- Maintained accurate billing records using electronic health record systems for improved data integrity.
- Reviewed and verified claims submissions for accuracy, reducing errors in reimbursement processes.
- Collaborated with interdisciplinary teams to ensure accurate patient information for timely and precise billing processes.
- Developed an efficient system for organizing and tracking outstanding claims, leading to quicker reimbursement times from insurers.
- Monitored daily claim submissions to identify errors or potential issues, taking corrective action as needed for timely processing.
- Improved patient billing accuracy by meticulously reviewing and analyzing insurance claims and payment data.
- Delivered timely and accurate charge submissions.
Education
Bachelor of Science - Business Administration And Management/ HTM
California State University San Marcos
San Marcos, CA05.2009
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
- Medical terminology
- Conflict resolution
- Regulatory compliance
Accomplishments
Employee of the Month.
Catch me caring.
Timeline
Warehouse Fulfillment Associate
Amazon LLC
03.2026 - 05.2026
Patient Billing and Accounting Representative.
Kelly Services/ Inland Valley Hopital (Invision)
01.2010 - 05.2010
Lead Medical Records Specialist
Sharp Healthcare
Patient Services Representative
Sharp Healthcare
Bachelor of Science - Business Administration And Management/ HTM
California State University San Marcos