Loya-Saige Salas-Clark
Mather,CA
Summary
Customer-focused and detail-oriented college graduate with 5+ years of customer service, clerical, and administrative experience in fast-paced environments. Skilled in phone, email, and text communication, scheduling, recordkeeping, problem-solving, and delivering professional support that creates positive client experiences.
Overview
7
7
years of professional experience
Work History
Communications Specialist
Folsom Dog Resort & Training Center
Folsom, CA
03.2026 - Current
- Addressed client inquiries via phone, email, and text regarding pet boarding, training, grooming, and daycare services.
- Scheduled appointments and reservations for clients.
- Assisted in clarifying service policies and procedures while supporting customers in understanding available services.
- Ensured precise documentation of communication and scheduling activities to enhance operational efficiency.
Operations Assistant
University Student Union, CSUN in Northridge, CA
Northridge, CA
04.2023 - 02.2024
- Recruited, trained, supervised, and evaluated staff.
- Oversaw access control, cash handling, equipment checkout, and on-call support.
- Developed and updated training materials to support employee skill development.
- Assisted in tracking budgets to ensure operational efficiency; compiled and organized reports to support team activities.
Vice President
CSUN Residential Halls Association in Northridge, CA
Northridge, CA
05.2019 - 05.2023
- Partnered with executive leadership to develop strategies and coordinated projects
- Maintained records, managed meeting logistics, prepared agendas and materials
- Recorded minutes, and recruited and hired personnel
Membership Services Lead
University Student Union, CSUN in Northridge, CA
Northridge, CA
08.2022 - 04.2023
- Led a team of 20+ Membership Services Assistants.
- Provided information on programs, classes, sports, and events.
- Conducted financial transactions and reconciliations.
- Maintained inventory and completed data entry.
Membership Services Assistant
University Student Union, CSUN in Northridge, CA
Northridge, CA
05.2021 - 08.2022
- Maintained strong member service standards by responding to questions over the phone and in person.
- Assessing complaints, identifying possible causes, and handling escalated situations professionally.
Recruitment & Training Manager
CSUN Residential Halls Association in Northridge, CA
Northridge, CA
05.2020 - 05.2022
- Coordinated retreats, facilitated communication between departments, maintained up-to-date rosters and applications.
- Developed recognition strategies to support student leader development.
Education
Bachelor Of Arts - Gender And Women’s Studies
California State University
Northridge05-2025
Skills
- Customer Service
- Front Desk Support
- Reservation Scheduling
- Administrative Operations
- Communication
- Data Entry
- Complaint Resolution
- Recordkeeping
- Team Coordination
- Problem Solving
Timeline
Communications Specialist
Folsom Dog Resort & Training Center
03.2026 - Current
Operations Assistant
University Student Union, CSUN in Northridge, CA
04.2023 - 02.2024
Membership Services Lead
University Student Union, CSUN in Northridge, CA
08.2022 - 04.2023
Membership Services Assistant
University Student Union, CSUN in Northridge, CA
05.2021 - 08.2022
Recruitment & Training Manager
CSUN Residential Halls Association in Northridge, CA
05.2020 - 05.2022
Vice President
CSUN Residential Halls Association in Northridge, CA
05.2019 - 05.2023
Bachelor Of Arts - Gender And Women’s Studies
California State University