Lisa Patterson
Soddy Daisy,TN
Summary
Committed administrative and medical office expert with over 25 years of experience orchestrating front desk operations, patient scheduling, and staff coordination.
Overview
26
26
years of professional experience
Work History
Front Desk Supervisor
Chattanooga Eye Institute
Chattanooga, TN
2014.01 - Current
- Opened and managed front office daily at 6:30 AM
- Trained all new front desk staff (check-in, documentation, Cerner EMR)
- Scheduled patient appointments and physician calendars
- Handled VA communications, referrals, and RFS forms
- Conducted record audits and managed outbound medical records
- Provided compassionate patient communication during delays or emergencies
- Maintained office inventory, resolved issues with staff/patients professionally
- Created workflow forms and scanned/loaded all paperwork into EMR
Front Desk Receptionist
Siskin Spine and Rehab
Chattanooga, TN
2004.01 - 2011.04
- Managed front desk for 5 physicians and multiple PAs
- Scheduled appointments, answered multi-line phones, and greeted patients
- Handled insurance verifications, co-pays, and bank deposits
- Maintained supply inventory and coordinated office lunches
- Filed documentation and ensured mail/package distribution
Front Office Assistant
Dr. Haun – Chattanooga Neurology
Chattanooga, TN
2001.01 - 2004.01
- Managed front desk operations independently following unexpected staffing loss.
- Checked in and out patients, scheduled tests, and maintained sample inventory.
- Assisted with ESI injections, Botox procedures, spinal taps, and EEG hookups.
- Adapted swiftly to evolving office environments to ensure smooth operations.
Education
High School Diploma -
Soddy Daisy High
Soddy Daisy, Tn.1987-05
Skills
- Front Desk Operations & Scheduling
- EMR Systems (Cerner)
- HIPAA & OSHA Compliance
- Patient Intake & Workflow Optimization
- Medical Recordkeeping & Audits
- Staff Training & Development
- Inventory & Supply Management
- Call Handling & Communication
- Customer Service Excellence
- Office Coordination & Forms Creation
- Patient scheduling
- Team training
- Workflow optimization
- Time management
- Appointment coordination
- Multi-line phone management
- Guest check-in and check-out
- Complaint management
- Staff training
- Scheduling and planning
- Cash management
- Insurance verification
- Record auditing
References
- Darlene Hendon, CHI Memorial, Office Manager (Former Supervisor), (423) 488-2276, darlene.hendon@commonspirit.org
- Doris Gamble, Chattanooga Eye Institute, Referral Specialist (Co-worker), (423) 290-5406, frontdeskl@chatteye.com
- Madison Price, Chattanooga Eye Institute, Receptionist (Co-worker), (256) 599-7854, frontdesk3@chatteye.com
Timeline
Front Desk Supervisor
Chattanooga Eye Institute
2014.01 - Current
Front Desk Receptionist
Siskin Spine and Rehab
2004.01 - 2011.04
Front Office Assistant
Dr. Haun – Chattanooga Neurology
2001.01 - 2004.01
High School Diploma -
Soddy Daisy High