Luis Solis
Summary
Dedicated and accomplished professional transitioning from a successful career in Information Technology leadership to the field of dog grooming. Bringing exceptional people skills, business acumen, and a proven ability to develop efficient processes and mentor teams. Passionate about providing high-quality grooming services and contributing to the well-being of pets while building strong relationships with clients. Eager to leverage my experience and newly acquired grooming expertise to deliver outstanding results in my new career.
Overview
25
25
years of professional experience
Work History
IT and Office Manager
BlumbergExcelsior
06.2020 - 03.2023
- Handled all business continuity during the pandemic. Performed all research, design, and implementation to enable workforce to be able to work remotely.
- Managed all office staff, not just information technology team. Created and communicated expectations and requirements for all staff.
- Designed, engineered, and implemented cloud based systems allowing anybody to work from anywhere at anytime and have access to any data whether from home, coffee shop, or personal device.
- Implemented security measures to safeguard the company's data (intellectual property).
- Designed and implanted a phone system that allow calls to be answered from anywhere.
- Managed vendors for office reallocation. Worked with movers, interior architects, utilities, landlord, HVAC, etc. With my leadership and project management skills, we were able to move without any downtime.
- Setup of physical premises security system. I found cost savings by integrating new badge access system with security system
- Restructured processes to make them streamlined, fast, and efficient; trained users which is what makes a process change successful.
- Facilitated communication among team members to solve challenges quickly, efficiently, and effectively.
- Trained those who had contact with customers on how to provide exceptional customer service whether addressing inquiries or concerns via phone calls or email correspondence.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Principal Information Technologies Engineer
BlumbergExcelsior
06.2001 - 06.2020
- Standard work duties included implementation, maintenance, and management of all business systems.
- Management of all office equipment. This included retiring/updating at the end of the equipments useful life. Maintained a depreciation schedule.
- Design, install, and maintain network infrastructure.
- Maintain all license agreements to ensure the company was in compliance with any industry or government requirements.
- Responsible for all training requirements. Keeping up with the industry via publications and trade shows.
- Implement Change Control procedures to manage changes to the environment and make sure there would be little (if any) downtime.
- Wrote, reviewed and edited all documentation for all equipment, and procedures. Everything from a lock on a door to what switch controlled what equipment was documented.
- Developed positive working relationships with stakeholders to effectively coordinate all work activities.
Support Specialist & Customer Success
Micros Systems Inc.
08.2000 - 06.2001
- Company Overview: Leader in Point of Sale (POS) software for retail, restaurants and hotels.
- Standardized use of imaging software for equipment builds, reducing build time by 70%
- Responsible for support for customers running the POS software. Implemented remote point to point support for all customers. This reduced cost by eliminating travel and expenses and supporting more customers in a typical work day.
- Provided training sessions for Micros clients, resulting in increased customer satisfaction
- Conceived of and implemented a help desk that ensured clients were supported in a timely manner, and achieved a 95% resolution rate during initial contact.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and the company, ensuring complete customer satisfaction.
Consultant
Advanced Systems and Training Group
05.1998 - 06.2000
- Company Overview: Startup consulting services that specialized in consulting, technical support, and training for small business and residential clients
- Established daily operating, business continuity (system down), and recovery procedures that included designing backup/restore measures, and necessary hardware/software, and manual processes.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Provided formal training and documentation of procedures
- Installed and supported various Windows Server and Peer to Peer networks
- Provided comprehensive troubleshooting and customers hardware and software.
- Supported clients IT needs from end to end including routers, firewalls, VPN, switches, and training of day to day operations.
Education
Professional Dog Groomer -
Dog Grooming School Of Pennsylvania, LLC
Yardley, PA10-2024
Bachelors of Science - Engineering
National Agrarian University, “La Molina”
Skills
- Professional Dog Groomer
- Canine anatomy
- Proper nail trimming
- Cleanliness and organization
- Animal handling expertise
- Pet first aid
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Verbal and written communication
- Business analysis
- Vendor management
- Information security
- Pet grooming techniques
- Patience and empathy
- Continuing education commitment
Timeline
IT and Office Manager
BlumbergExcelsior
06.2020 - 03.2023
Principal Information Technologies Engineer
BlumbergExcelsior
06.2001 - 06.2020
Support Specialist & Customer Success
Micros Systems Inc.
08.2000 - 06.2001
Consultant
Advanced Systems and Training Group
05.1998 - 06.2000
Professional Dog Groomer -
Dog Grooming School Of Pennsylvania, LLC
Bachelors of Science - Engineering
National Agrarian University, “La Molina”
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