Regan Smith
Plano,TX
Summary
Professional Groomer with over twenty five years experience in small business management. Currently enrolled at Collin College in a Computer Science track, I am looking for a position utilizing the office/secretarial, customer service, and management skills I have learned over the years.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Groomer
Sparta Pet Palazzo
Plano, TX
03.2016 - 03.2026
- Senior groomer, functioned as department manager
- Groomed pets to client specifications with highest safety standards
- Customer service, including complaint resolution, in person, over phone, through email, and on social media
- Directly responsible for supervising 3 to 10 employees, including interviews, training, payroll calculation, and discipline recommendations
- Ensured daily that policies, procedures and safety practices were implemented and followed
- Optimized workflow and time management; problem solving
- Creation and implementation of strategies to improve service and efficiency
- Assisted with reception and HR duties; responsible for EOD including reconciliation and deposits
- Entered and maintained client data across a variety of software platforms
Salon Manager and Groomer
LAURA'S DOGGIE DOO'S
Austin, TX
07.2013 - 02.2017
- Groom pets to owner specifications. Including breed standard grooms, specialty and custom grooms, and creative and color applications.
- Managed all aspects of business
- Direct supervisor to 7 plus employees, responsible for all aspects of hiring and training
- Created policies and best practices to create a safe and comfortable workplace prioritizing safety, client satisfaction, employee satisfaction, optimization of workflow and time management, and business growth
- Customer service in person, on phone, through email, and across social media
- Created and implemented social media strategy for marketing
- Payroll, EOD reconciliation, ordering and inventory, tax forms, developed relationships with vendors
Education
No Degree - Computer Science
Collin College
Plano, TX07-2026
Skills
Clerical experience
Technical Proficiency
Customer communication
Budgeting
Computer literacy
Time management
Client management
Customer service
Animal handling
Veterinary Assistant
Payroll
Productivity software
Customer inquiry handling
Microsoft Office
Front desk
Animal Care
Pet grooming
Dog grooming
Typing
Medication Administration
Professional Groomer
Food Preparation
Dog Handling
Veterinary Technician Experience
Appointment scheduling
Pet Care
Kennel Experience
Communication skills
Certification
Driver's License
Additional Information
- Authorized to work in the US for any employer
- Professional Groomer with over twenty years experience; Ability to work with all breeds doing breed standard grooms as well as specialty/custom grooms; Experience with creative and color applications; Committed to continuing education through personal research, community forums, and continuing education seminars; Attended Creative Workshop with Dawn Omboy March 2015; Attended Jodi Murphy Series Seminar with Jodi Murphy June 2016; Attended numerous Pet Pro Classic seminars; member in good standing of International Professional Groomers Inc. (IPG) and International Society of Canine Cosmetologists (ISCC).
Timeline
Senior Groomer
Sparta Pet Palazzo
03.2016 - 03.2026
Salon Manager and Groomer
LAURA'S DOGGIE DOO'S
07.2013 - 02.2017
No Degree - Computer Science
Collin College