L'Tia Thomas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Licensed Sales Representative
Transformco
3333 Beverly Road Hoffman Estates, IL 60179
01.2023 - Current
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
Licensed Insurance Agent
WNS GLOBAL
10.2021 - 01.2023
- Educate customers on each type of insurance coverage and make recommendations based on their needs
- Evaluate current insurance policies and recommend additional coverage when needed
- Maintain all insurance documents in a confidential way.
Lead Technical Support Representative
ASURION INSURANCE SERVICES
01.2019 - 01.2021
- In charge of overseeing the performance levels of technical support team, ensuring daily that company needs are being met
- Provide basic training to new staff members to show them how to address customers properly and how to manage customer problems and related issues
- Take calls in que to assist with high call volume.
Patient Clinical Support
ECARDIO DIGNOSTICS
01.2016 - 01.2019
- Assist patients with connecting to their heart monitors via phone (sometimes in office)
- Obtain cardiac baseline to initiate the patient's study
- Completed intake process by performing quick enrollments for patients and practice
- Address questions and educated patients, practices and sales staff
- Attain Follow-Ups for abnormal rhythms
- Alerting physicians in case of abnormalities in patients' conditions during test
- Handle specific monitor issues
- Assisted with patients request for supplies and placing orders on their behalf
- Notate patient's accounts for activities and issues
- Demonstrated empathy and decrease customer tension
- Identified, documented and escalated potential or practice complaints per standard operating procedures
- Handled patients request by Emails/VM' as assigned
- Performed other duties as assigned.
Education
PROERTY & CASUALTY LICENSE
ASSOCIATES APPLIED SCIENCE -
MADONNA UNIVERSITY
06.2010
HIGHSCHOOL DIPLOMA -
CHARLES C. ROGERS ACADEMY
06.2006
Skills
- MICROSOFT WORD
- POWER POINT
- MICROSOFT EXCEL
- PUBLISHER
- QUICK BOOKS
- Goal-Oriented
- Client Relationship Management
- Asset Protection
- Customer Service
- Honest and Dependable
- Attention to Detail
- Adaptable and Flexible
- Team Cooperation
Hobbies and Interests
- LITERATURE
- COOKING
- FITNESS
- MEDITATION
- TENNIS
- PETS
Timeline
Licensed Sales Representative
Transformco
01.2023 - Current
Licensed Insurance Agent
WNS GLOBAL
10.2021 - 01.2023
Lead Technical Support Representative
ASURION INSURANCE SERVICES
01.2019 - 01.2021
Patient Clinical Support
ECARDIO DIGNOSTICS
01.2016 - 01.2019
PROERTY & CASUALTY LICENSE
ASSOCIATES APPLIED SCIENCE -
MADONNA UNIVERSITY
HIGHSCHOOL DIPLOMA -
CHARLES C. ROGERS ACADEMY