L. Trina Washington
Andrews,SC
Summary
Compassionate and dedicated Graduate Nurse. Demonstrates a strong foundation in patient care, clinical skills, and healthcare protocols. Skilled in providing exceptional care to diverse patient populations, collaborating with interdisciplinary teams, and maintaining accurate medical records. Possesses a solid understanding of nursing practices and a commitment to continuous learning and professional development. Adept at working in fast-paced environments and managing multiple tasks efficiently. Seeking an opportunity to contribute to a reputable healthcare facility and deliver high-quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recovery Specialist
Charleston Rehabilitation Center
03.2022 - 08.2023
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Reviewed accounts and provided recommendations regarding repossession actions.
- Documented case management activity for accurate, reliable records.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
Team Leader
Telus International
11.2021 - 03.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Supervisor
Fatz-Fish 2 Go
10.2019 - 11.2021
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Insurance Agent
Esurance, Allstate Insurance
01.2017 - 10.2019
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Education
Associate of Science - Nursing
Williamsburg Technical College
Kingstree, SC08.2024
No Degree - Psychology
Clemson University
Clemson, SC05.2012
High School Diploma -
C. E. Murray High School
Greeleyville, SC05.2009
Skills
- Client Relationship Building
- Attention to Detail
- Patient Assessment care
- Medication Administration
- Clinical Procedure and Protocol
- HIPAA Compliance
Certification
- CPT - Phlebotomy Technician
- CPR
Timeline
Recovery Specialist
Charleston Rehabilitation Center
03.2022 - 08.2023
Team Leader
Telus International
11.2021 - 03.2022
Supervisor
Fatz-Fish 2 Go
10.2019 - 11.2021
Insurance Agent
Esurance, Allstate Insurance
01.2017 - 10.2019
Associate of Science - Nursing
Williamsburg Technical College
No Degree - Psychology
Clemson University
High School Diploma -
C. E. Murray High School
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