Ruth Gutierrez
North Scituate,RI
Summary
Resourceful Recovery Specialist known for productive and efficient task completion. Skilled in debt recovery strategies, negotiation techniques, and financial analysis. Excel at communication, problem-solving, and empathy, ensuring successful interactions with clients to achieve resolution goals. Committed to delivering results while maintaining compliance with industry regulations and standards.
Overview
4
4
years of professional experience
Work History
Recovery Specialist
Citizens Bank
Johnston, RI
03.2022 - Current
- Collect payments on predefined accounts through problem resolution, servicing, and negotiation techniques.
- Adhere to policy and compliance guidelines regarding the security of customer information. Includes citizens, local, state, and federal laws.
- Adhere to system documentation, policies, and procedures to ensure accurate operational reporting.
- Review account status, advise customer of status, and request additional information as needed on inbound/outbound calls.
- Ability to negotiate payments consistently and proficiently on accounts within all levels of delinquency within one line of business.
- Ensure operational goals are met, as set by department standards.
- Achieve a quality score, as set by department standards.
- Adheres to the provided schedule.
- Determine account status based on system of record.
Claims Processor
Bank of America
Remote, RI
05.2020 - 03.2022
- Initiated and executed comprehensive file investigations
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Education
High School Diploma -
Maria Paulino Vda Perez
Dominican Republic10-2006
Skills
- Payment Processing
- Client Relationship Building
- Microsoft Platform
- PowerPoint
- Empower
- Kronos
- Fluent in Spanish
- Attention to detail
- Critical thinking
- Decision-making
- Effective communication
- Negotiation skills
Languages
Spanish
Full Professional
Timeline
Recovery Specialist
Citizens Bank
03.2022 - Current
Claims Processor
Bank of America
05.2020 - 03.2022
High School Diploma -
Maria Paulino Vda Perez