Tabatha Michael
Guntown,MS
Summary
Results-driven Recovery Specialist with expertise in payment processing, debt negotiation, and case management. Skilled in problem solving and legal correspondence, committed to facilitating effective recovery processes. Results-driven Recovery Specialist with expertise in payment processing and case management. Proven ability to train staff and coordinate recovery processes efficiently.
Overview
31
31
years of professional experience
Work History
Recovery Specialist
Cadence Bank
Tupelo, Mississippi
06.2018 - Current
- Collected payments via telephone, establishing repayment plans that enhanced customer compliance.
- Facilitated recovery processes for delinquent accounts, improving overall collection rates.
- Coordinated with internal teams to resolve customer payment issues, ensuring timely account recovery.
- Monitored progress of clients and updated treatment plans accordingly.
- Trained new staff on recovery procedures and best practices.
Legal Assistant
Maddox Law Office
Tupelo, Mississippi
05.1995 - 06.2018
- Reviewed and prepared legal documents, enhancing accuracy and compliance for contracts, pleadings, motions, briefs, memoranda of law, and discovery requests.
- Drafted legal correspondence and documents, ensuring accuracy and compliance.
- Filed documents with courts electronically, adhering to strict deadlines.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Managed case files and maintained organized legal documentation for attorneys.
- Coordinated meetings among attorneys, clients, and witnesses to facilitate effective case discussions.
- Communicated with clients to schedule appointments and provide updates on cases.
- Supported attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures, ensuring seamless operations.
- Maintained client confidentiality in all matters.
- Ensured that all paperwork was properly filed according to established procedures.
Education
Associate of Applied Science - Paralegal
Northeast Mississippi Community College
Booneville, MSSkills
- Payment processing
- Settlement Negotiation
- Case management
- Legal correspondence
- Locating Debtors
- Legal Terminology
- E-Filing/Pacer
- Prepare Complaints for Filing
- Trained New Staff
- Attend hearings on behalf of Cadence Bank
Timeline
Recovery Specialist
Cadence Bank
06.2018 - Current
Legal Assistant
Maddox Law Office
05.1995 - 06.2018
Associate of Applied Science - Paralegal
Northeast Mississippi Community College