LaTara Childs
Dallas,United States
Overview
8
8
years of professional experience
Work History
Medication Technician
Retreat At Carrollton
03.2024 - Current
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reviewed medication orders for accuracy and completeness before administering medication.
Deli Clerk
Tom Thumb Grocery
02.2024 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Dispatcher
Alto
06.2023 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Customer Service Representative
Liberty Mutual
04.2023 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Manager
Extended Stay America
06.2021 - 03.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Lead Medication Aide
Bella Valley Estates
12.2016 - 07.2021
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Reviewed patient progress to document effects of any prescribed medication.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Healthcare Supervisor
ProLink Healthcare
12.2019 - 06.2021
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Responded to inquiries from doctors, nurses and patients with accurate information.
Customer Service Manager
Walmart
01.2017 - 10.2019
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
Midland High School
Midland, TXNo Degree -
ATI Career Training Center - Dallas
Dallas, TXSkills
- Account management
- Medical insurance
- Analytical and Critical Thinking
- Complaint resolution
- Medical terminology knowledge
- Data Entry
- Active Listening
- Excellent communication
Timeline
Medication Technician
Retreat At Carrollton
03.2024 - Current
Deli Clerk
Tom Thumb Grocery
02.2024 - Current
Dispatcher
Alto
06.2023 - 12.2023
Customer Service Representative
Liberty Mutual
04.2023 - 06.2023
Assistant Manager
Extended Stay America
06.2021 - 03.2023
Healthcare Supervisor
ProLink Healthcare
12.2019 - 06.2021
Customer Service Manager
Walmart
01.2017 - 10.2019
Lead Medication Aide
Bella Valley Estates
12.2016 - 07.2021
Midland High School
No Degree -
ATI Career Training Center - Dallas