Luafaletetele Taufete'e
Orem,USA
Summary
Experienced small business professional with strong focus on driving growth and improving operations. Proven ability to collaborate effectively within teams and adapt to changing business needs. Skilled in customer relationship management, financial analysis, and strategic planning. Known for reliability and achieving results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Independent Logistics/Delivery Driver
Priority Parcel Logistics
Salt Lake City, UT
09.2025 - Current
- Established a new courier and parcel delivery business, overseeing operations and planning.
- Developed logistics processes, including route planning, scheduling and delivery coordination.
- Managed client communications and service planning in preparation for operational launch
- Set up shipment tracking, inventory management, and safety protocols.
Business Owner
South Pacific Crowns, LLC.
Orem, UT
01.2017 - Current
- Developed and launched a small business focused on handmade products to enhance market presence and increase sales in the inaugural year.
- Oversaw daily business operations, ensuring seamless workflow and high-quality service delivery.
- Manage product creation, inventory, and deliveries for our handmade goods.
- Plan and execute deliveries of high-value items while maintaining excellent customer service.
- Track inventory and handle shipping documentation for all orders.
Customer Experience Specialist
Delta
Salt Lake City, UT
03.2024 - 03.2026
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Analyzed customer feedback to identify trends and improve service delivery.
- Collaborated with cross-functional teams to streamline communication processes.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
Lifeline Field Agent
Boomerang Wireless
Honolulu, HI
12.2018 - 03.2024
- Managed the activation process for over 500 phones, ensuring compliance with customer eligibility criteria.
- Conducted on-site assessments to identify customer needs and recommend appropriate wireless solutions.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Managed inventory levels, ensuring timely restocking of essential products for field operations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Field Underwriter
National Agent Alliance/Family First Life
Honolulu, HI
01.2011 - 06.2022
- Processed and responded to a high volume of client requests from online lead services, ensuring timely and effective communication.
- Conducted in-person assessments of confidential application process screenings.
- Ensured prompt distribution of policy and process documents to support operational efficiency.
- Analyzed client needs to recommend appropriate insurance products and coverage options.
- Developed comprehensive underwriting reports to assess risk and ensure policy alignment with client requirements.
Administrator Designee
Bethesda Assisted Living Home
Anchorage, AK
05.2005 - 12.2012
- Facilitated the delivery of personalized care for residents, addressing both short-term and long-term health requirements.
- Administered resident admissions in alignment with state guidelines and regulations.
- Oversaw hiring and training processes for over 5 staff members, ensuring alignment with patient care objectives and assisting with daily operations in assisted living environment.
- Managed the invoicing and collection processes for finalized medical billing and payments on a monthly basis.
- Established partnerships with local healthcare providers to ensure comprehensive support services for residents.
Small Business Owner
Seui's Polynesian Traditions
Anchorage, AK
10.2003 - 04.2005
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Trained and mentored staff on operational best practices and customer engagement techniques.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Education
Certificate of Technical Studies - Tourism And Hospitality
- Honor Roll Spring & Fall
- 3.92 GPA
- Ranked in Top 5% of class
High School Diploma - undefined
Business Administration And Management
Coursework towards Business Administration and Management, focused on entrepreneurship, operations, and customer relations
Skills
- Operations management
- Decision-making
- Customer Service & Client Relations
- Route Planning & Time Management
- Safe Handling of Packages & Deliveries
- Business marketing
- Staff hiring
- Reporting and documentation
- Valid Driver's license
- Attention to detail
- Inventory & Shipment Tracking
- Teamwork and collaboration
Accomplishments
- Founder of a booked-out handmade island inspired business.
- Increased delivery efficiency by 50% (South Pacific Crowns)
Certification
- Life & Health Producer Hawaii, Alaska 2011-2022
- CNA / PCA Alaska, Oregon, Washington 2005-2012
Certifications/ Training
- Bloodborne Pathogen Certified
- Customer Service Training
- Travel & Tourism Training
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Independent Logistics/Delivery Driver - Priority Parcel Logistics
09.2025 - Current
Customer Experience Specialist - Delta
03.2024 - 03.2026
Lifeline Field Agent - Boomerang Wireless
12.2018 - 03.2024
Business Owner - South Pacific Crowns, LLC.
01.2017 - Current
Field Underwriter - National Agent Alliance/Family First Life
01.2011 - 06.2022
Administrator Designee - Bethesda Assisted Living Home
05.2005 - 12.2012
Small Business Owner - Seui's Polynesian Traditions
10.2003 - 04.2005
Kodiak High School - High School Diploma,
Alaska Career College - Certificate of Technical Studies, Tourism And Hospitality
Windward Community College - , Business Administration And Management