Luan Nguyen
Buena Park,CA
Summary
Versatile professional blending hospitality and healthcare expertise. Proven ability in barista and cashier roles, fostering positive customer interactions, maintaining workspace organization, and training new hires. Certified phlebotomist with proficiency in blood collection techniques and patient care. Effective collaborator, adaptable to diverse environments, and committed to excellence.
Overview
4
4
years of professional experience
Work History
Barista
Cold Sun Cafe Brea
01.2020 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cashier
Golden Pho
08.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Phlebotomy Technician
Phlebotomy Training Specialists | Phlebotomy Certification
07.2022 - 08.2022
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Intern
Bristol And First Medical Clinic DBA Woodland
08.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Barista
Bubbles Poke + Tea
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Arts - Business Administration
Orange Coast College
Costa Mesa, CASkills
- Team Player
- Opening and closing duties
- Cleanliness
- Friendly and outgoing
- Exceptional customer service
- Problem-Solving
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Barista
Bubbles Poke + Tea
09.2023 - Current
Intern
Bristol And First Medical Clinic DBA Woodland
08.2023 - 08.2023
Cashier
Golden Pho
08.2022 - 03.2024
Phlebotomy Technician
Phlebotomy Training Specialists | Phlebotomy Certification
07.2022 - 08.2022
Barista
Cold Sun Cafe Brea
01.2020 - 02.2022
Associate of Arts - Business Administration
Orange Coast College
Similar Profiles
Abhishek MishraAbhishek Mishra
Sales Executive at Sun And Sun Cold And Trade Private LimitedSales Executive at Sun And Sun Cold And Trade Private Limited
Mustafa Hakan BosnakMustafa Hakan Bosnak
Air Conditioning at Sun/coldAir Conditioning at Sun/cold
MUHAMMAD ADEEL ANJUMMUHAMMAD ADEEL ANJUM
Senior Accountant at KAVA CAFE COLD AND HOT DRINKS LLCSenior Accountant at KAVA CAFE COLD AND HOT DRINKS LLC