Luan Nguyen
Beaverton ,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Business Development Representative
Fisher Investments
Camas, WA
01.2024 - Current
- Conducted market research to identify new business opportunities and target areas for expansion and growth.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Used SalesForce to handle current portfolio and prospective leads.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Analyzed portfolio performance for clients and providing solutions and education based on clients needs.
Associate Director-In Home
AT&T
Portland, OR
01.2020 - 01.2024
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Retail Store Manager
AT&T
Portland, OR
05.2018 - 01.2020
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Assistant Store Manager
AT&T
Portland, OR
06.2017 - 05.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Retail Sales Consultant
AT&T
Portland, OR
11.2014 - 05.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Exceeded sales goals by [175]% utilizing exemplary customer service skills.
- Determined solutions for clients promptly and professionally.
Sales Representative
Best Buy
Portland, OR
08.2011 - 11.2014
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor of Arts - Business Administration And Management
Portland Community College
Portland, ORHigh School Diploma -
Sunset High School
Beaverton, OR06.2011
Skills
- Preparing Solutions
- Effective Customer Communication
- Reporting and Performance Analysis
- Manage Employees
- Adaptable to Changing Demands
- Problem Anticipation and Resolution
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Business Development Representative
Fisher Investments
01.2024 - Current
Associate Director-In Home
AT&T
01.2020 - 01.2024
Retail Store Manager
AT&T
05.2018 - 01.2020
Assistant Store Manager
AT&T
06.2017 - 05.2018
Retail Sales Consultant
AT&T
11.2014 - 05.2017
Sales Representative
Best Buy
08.2011 - 11.2014
Bachelor of Arts - Business Administration And Management
Portland Community College
High School Diploma -
Sunset High School