Luan Nguyen
San Jose
Summary
Dedicated worker with excellent communication, and time management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers. I can be relied upon to help your company achieve its goal.
Overview
18
18
years of professional experience
Work History
Bakery Team Lead
Nothing Bundt Cakes
04.2024 - 12.2024
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Established performance goals and empowered bakers to exceed targets.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Baked consistent quality items by accurately mixing, baking and frosting.
- Create weekly schedules for all employees including breaks and lunches.
Shift Lead/ Baker
Crumbl Cookies
09.2022 - 04.2024
- Mix and prepare cookie doughs, frostings, and toppings to prep for the following days
- Bake cookie doughs to stock the warmer and make sure the cookies don’t run out
- Dress and frost cookies for customers as they come out of the oven or warmer
- Manage the store while the managers and assistant managers are not on
FC Associate I
Amazon
09.2021 - 09.2022
- Sort and stow incoming packages to be picked up by delivery drivers
- Quality control on damage packages that need to be repaired and fixed for customers
- Problem solve any problem that arises with the incoming packages such as damage goods, packages at wrong delivery stations, packages that were canceled and need to be process for return, etc
- Prepare carts filled with heavy oversize packages and tote bags of smaller jiffy packages in designated areas for drivers to pick up
Host
California Pizza Kitchen
06.2016 - 10.2016
- Answer phone calls to take reservations and address guest questions and concerns
- Present positive first impression of restaurant's high standards by delivering exceptional service
- Monitor cleanliness of common areas to maintain neat and welcoming establishment
- Remedy guest complaints and escalate serious issues to restaurant manager for prompt resolution
- Close out podium at end of shift and maintained order and organization
Volunteer
Regional Medical Center of San Jose
03.2007 - 05.2010
- Help discharge patients that were ready to go home from their stay at the hospital and wheeling them down to designated areas
- Bring specimens down from different floors/departments to the lab to be tested
- Bring medical equipments from the sterilized storage rooms to wherever it was needed on the floors
- Serve refreshments to visitors and nurses in different departments
- Work the front desk and answer any questions that visitors may have and help direct them to where they wanted to go
Education
High School Diploma -
Milpitas High School
Milpitas, CA06-2010
Skills
- Quality Assurance and Control
- Sorting and Organizing
- Employee scheduling
- Supervisory experience
- POS system operation
- Bakery operations
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Bakery Team Lead
Nothing Bundt Cakes
04.2024 - 12.2024
Shift Lead/ Baker
Crumbl Cookies
09.2022 - 04.2024
FC Associate I
Amazon
09.2021 - 09.2022
Host
California Pizza Kitchen
06.2016 - 10.2016
Volunteer
Regional Medical Center of San Jose
03.2007 - 05.2010
High School Diploma -
Milpitas High School
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