Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Luan Santos

Orlando,FL

Summary

Experienced customer service professional with excellent communication skills and a positive attitude. Skilled in assisting customers in fast-paced environments. Highly proficient in handling teller work and managing inventory. Known for strong organizational skills and significant contributions to improving overall efficiency. .

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food Replenisher

Seabra's Food
Orlando, Florida
08.2024 - 09.2024
  • Unloaded, unpacked and stocked merchandise onto shelves in accordance with company procedures.
  • Inspected product quality to ensure that it met store standards prior to stocking shelves.
  • Maintained a clean and organized work area to facilitate efficient replenishment of products.
  • Checked inventory levels against sales records to determine when additional stock was needed.
  • Utilized automated systems such as RF scanners for accurate item tracking and record keeping purposes.
  • Assisted customers in locating desired items on the shelves and provided helpful advice regarding product features and availability.
  • Ensured that all safety regulations were followed while operating forklifts or other machinery.
  • Operated forklift equipment in order to move large quantities of stock around the warehouse.
  • Assisted with physical inventories by counting and verifying items against store records.

Lifeguard

Discovery Cove
Orlando, FL
12.2023 - 06.2024
  • Responded to emergencies and performed rescues when necessary.
  • Promoted a secure environment by enforcing pool or beach regulations.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Monitored swimmers to ensure safety in the pool area.
  • Enforced all safety regulations and posted rules for patrons.
  • Organized recreational activities such as water polo and volleyball games.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Developed a comprehensive training program for new lifeguards.
  • Assisted with swim lessons for guests and members of the facility.
  • Performed regular cleaning and maintenance of pool equipment.
  • Prepared detailed incident reports following accidents or other incidents.
  • Assisted with orientation sessions for new lifeguards in training.

Administrator

Family Bussiness
Orlando, Florida
02.2023 - 12.2023
  • Answered incoming calls and responded to customer inquiries.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Managed office supplies inventory and placed orders when necessary.
  • Maintained filing system for important documents such as contracts and invoices.
  • Coordinated meetings, conferences, travel arrangements.
  • Provided general administrative support to staff members.
  • Organized special events such as company parties or trips for employees.
  • Prepared reports on various projects for management review.
  • Updated databases with new employee information, job changes and terminations.
  • Created presentations using Microsoft PowerPoint for senior management team members.
  • Performed data entry tasks into computer databases from paper documents.
  • Overseeing daily office operations and ensuring a smooth workflow.
  • Serving as the point of contact for internal and external communications.

Education

High School Diploma -

Freedom High School
Orlando, FL
05-2024

Skills

  • Clerical Support
  • Digital Archiving
  • Report Writing
  • Workflow Optimization
  • Information Security
  • Invoice Processing
  • Expense Reporting
  • Database Management
  • Spreadsheet Management
  • Negotiation
  • Quality Assurance
  • Customer Relations
  • Staff Motivation
  • Meticulous attention to detail
  • Credit and collections
  • [Language] Fluency
  • Customer Service

Certification

  • First Aid, CPR, AED Certification - American Red Cross.

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Affiliations

  • Like to run and maintain a good body health
  • Love to talk to people
  • Very proactive

Timeline

Food Replenisher

Seabra's Food
08.2024 - 09.2024

Lifeguard

Discovery Cove
12.2023 - 06.2024

Administrator

Family Bussiness
02.2023 - 12.2023

High School Diploma -

Freedom High School

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Luan Santos