Luan Santos
Owner Referral Cordinator
Orlando
Summary
Versatile and dependable worker with experience in warehouse operations, food replenishment, client coordination, and safety oversight. Skilled in managing inventory, scheduling appointments, and maintaining organized, efficient workspaces. Proven ability to stay calm under pressure, adapt to fast-paced environments, and provide excellent service. Strong communicator with a team-oriented mindset and a track record of reliability across multiple industries.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
OWNER REFERRAL COORDINATOR
WESTGATE RESORTS
11.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Inventory organization, with daily counting of how many items the agents have the day.
- Proficient in Excel and various data entry software, ensuring accurate and efficient data management.
Lifeguard
Discovery Cove
01.2024 - 12.2024
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Thrives in fast-paced, high-pressure environments while maintaining accuracy and efficiency.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Food Replanisher/Warehouse Assistant
Seabra's Food
10.2023 - 11.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Conducted regular inspections of perishable inventory to identify and remove expired or soon-to-expire items.
- Handled day-to-day shipping and receiving overseeing more than 6 packages per day.
Scheduling Coordinator
Family Bussiness
01.2023 - 10.2023
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed daily calendar and appointment bookings for staff and clients.
Education
High School Diploma -
Freedom High School
ORLANDO,FLORIDA 05.2001 -
Skills
Customer service expertise
Employee relations management
Budget planning and oversight
Business planning
Verbal and written communication
Staff management
Marketing
Growth strategy implementation
Warehouse Specialist
Attention to detail
Computer skills
Accomplishments
Successfully performed a life-saving water rescue by quickly responding to an emergency, demonstrating strong situational awareness and adherence to safety protocols.
Awarded by management for achieving the highest number of owner sign-ups at the Owner Referral Center, demonstrating exceptional communication and persuasive skills.
Certification
First Aid/CPR Certified
Timeline
OWNER REFERRAL COORDINATOR
WESTGATE RESORTS
11.2024 - Current
Lifeguard
Discovery Cove
01.2024 - 12.2024
Food Replanisher/Warehouse Assistant
Seabra's Food
10.2023 - 11.2024
Scheduling Coordinator
Family Bussiness
01.2023 - 10.2023
High School Diploma -
Freedom High School
05.2001 -
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