Luana DeMoura
San Francisco,CA
Summary
Dynamic and results-oriented professional with extensive experience in guest service at Welly's Restaurant and Launch Trampoline Park. Proven ability to enhance customer satisfaction through efficient operations and effective communication. Skilled in POS system operation and allergy awareness, consistently ensuring a welcoming environment and exceeding guest expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Lead
Launch Trampoline Park
03.2022 - 05.2023
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
Restaurant Hostess
Welly's Restaurant
03.2024 - 03.2025
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Server
Welly's Restaurant
03.2025 - 08.2025
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Experience with TOAST POS system
Education
Associate of Arts - English Major
University of San Francisco
San Francisco, CA05-2029
High School Diploma -
Shrewsbury High School
Shrewsbury, MA05-2025
Skills
- Customer satisfaction
- Guest service
- POS system operation
- Allergy awareness
Certification
- Certified TIPS license in MA
- Certified Allergy training in MA
- Certified Food Handler position in MA
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Restaurant Server
Welly's Restaurant
03.2025 - 08.2025
Restaurant Hostess
Welly's Restaurant
03.2024 - 03.2025
Front Desk Lead
Launch Trampoline Park
03.2022 - 05.2023
Associate of Arts - English Major
University of San Francisco
High School Diploma -
Shrewsbury High School
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