LUANA DURAND
Culver City,CA
Summary
Dedicated and customer-focused Insurance Agent professional with a strong background in sales, recruiting, and relationship management. Experienced in building trust with clients, identifying individual needs, and providing personalized solutions to help customers protect their families, assets, and financial well-being. Skilled in lead generation, customer service, communication, and managing client relationships in fast-paced environments. Proven ability to exceed goals, deliver exceptional service, and build long-term client relationships through professionalism and integrity.
Overview
4
4
years of professional experience
Work History
Life Insurance Agent
Family First Life
Remote
01.2025 - Current
- Conduct client consultations to assess individual and family insurance needs and recommend personalized life insurance solutions.
- Manage the full sales cycle from prospecting and referral follow-up through needs analysis, policy placement, and ongoing client support.
- Maintain consistent communication with clients to support retention and long-term relationships.
Life Insurance Agent
World Financial Group Wfg
Los Angeles, CA
04.2024 - 12.2024
- Provided personalized financial and insurance solutions to families and business owners tailored to the needs and goals of individuals and families from diverse backgrounds.
- Educated clients on financial planning concepts, insurance products, and strategies designed to help build long-term financial security.
- Developed strong client relationships by understanding financial priorities and recommending customized solutions.
Business Development Account Executive
Amazon
Hybrid - Los Angeles
10.2023 - 10.2024
- Supported the launch and growth of the first Los Angeles Amazon's Hub Delivery program, a B2B initiative designed to recruit business owners as local package delivery partners.
- Recognized as the top Account Development Executive on the team for generating the highest number of partner acquisitions and referrals within the Latino community.
- Leveraged bilingual communication skills in English and Spanish to build relationships and expand business opportunities across diverse businesses.
Assistant Manager/Sales Associate
Oxygen Yoga & Fitness
Calabasas, CA
02.2023 - 10.2023
- Checked in members to their classes, professionally answered phones with high level of customer service & knowledge about studio memberships, retail items & classes.
- Supervised day-to-day operations to exceed sales performance ($5,000+ monthly), quality and service expectations, stocked studio and trained new staff members.
- Responded to member concerns, and app troubleshooting, cancellation requests, email correspondence, and updated account information.
Recruiter
Your Realty Leverage Inc.
Remote
08.2022 - 02.2023
- Completed full cycle recruiting executive search in the Real Estate field for Real Estate brokers' offices.
- Communicated effectively with our clients and Hiring Managers to stay on top of hiring goals month after month.
- Managed Zoho Vault Pipeline, scheduled video interviews with candidates and screened them to qualify them for next rounds in interview process.
Executive Recruiter
The Hiring Advisors
Remote
01.2022 - 08.2022
- Operated Loxo to effectively manage pipeline and followed up with notable sourced applicants via LinkedIn and Loxo Source.
- Evaluated potential candidates through effective phone screening for various financial and accounting clients.
- Completed full cycle executive search for c-level and business focused clients to present top candidates.
Education
Bachelor of Science - Marketing Management, Spanish Minor
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06-2017
Skills
- Microsoft Office (Excel, Word, PPT)
- Gmail/Google Meet
- Outlook/Teams
- JazzHR
- Zoho Vault
- Slack
- LinkedIn/LinkedIn Recruiter
- Zip Recruiter
- Indeed
- Loxo/Loxo Source
- Luxsha
- Fluent in Portuguese/Spanish
Timeline
Life Insurance Agent
Family First Life
01.2025 - Current
Life Insurance Agent
World Financial Group Wfg
04.2024 - 12.2024
Business Development Account Executive
Amazon
10.2023 - 10.2024
Assistant Manager/Sales Associate
Oxygen Yoga & Fitness
02.2023 - 10.2023
Recruiter
Your Realty Leverage Inc.
08.2022 - 02.2023
Executive Recruiter
The Hiring Advisors
01.2022 - 08.2022
Bachelor of Science - Marketing Management, Spanish Minor
California Polytechnic State University-San Luis Obispo