Luana Gerhardt
Carmichael,USA
Summary
Detail-oriented retail sales associate with 5 years of experience in customer service and dental assistance. Achieved consistent sales goals while fostering strong client relationships in dynamic environments. Proficient in patient interaction, inventory management, and upholding operational excellence. Holds certifications in dental assisting and infection control, enhancing capabilities in both retail and healthcare sectors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
LOFT
Roseville, USA
05.2024 - Current
- Established personalized customer experiences by actively listening to needs and preferences.
- Shared product knowledge and tailored recommendations to enhance customer styling.
- Utilized brand behaviors and personalized service to foster customer loyalty.
- Maintained high visual and operational standards with a strong focus on customer engagement.
- Leveraged technology to stay updated on company priorities and promotions for seamless shopping experiences.
- Collaborated with store leaders to meet individual goals and daily performance expectations.
- Cultivated productive relationships through idea sharing and assistance to colleagues.
Macy's Sales Associate Beauty Advisor
The Estée Lauder Companies
Sacramento, USA
02.2024 - 05.2024
- Achieved daily sales goals consistently through targeted customer engagement.
- Recruited new customers to expand client base and drive revenue growth.
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Demonstrated three product lines to effectively showcase features and benefits.
- Built strong relationships with clientele, fostering long-term partnerships.
Behavior Technician
Burnett Therapeutic Services, Inc.
Napa, USA
01.2024 - 02.2024
- Conducted assessments of patients with mental disorders and autism to identify challenges.
Supported individuals in changing debilitating behaviors and negative thought processes.
Designed and executed customized behavioral modification plans.
Partnered with other specialists to ensure comprehensive care.
Dental Assistant
Children's Choice Pediatric Dental Care
Roseville, USA
01.2023 - 11.2023
- Delivered chair-side support while performing X-rays and diagnosing issues effectively.
Educated parents on appropriate dental care products for children’s needs.
Completed caries assessment forms while fostering open communication with parents.
Ensured sterilization of equipment, restocked supplies, and cleaned office areas diligently.
Scheduled appointments for subsequent recall cleanings or necessary treatments.
Managed inventory to guarantee sufficient availability of dental tools.
Pediatric Dental Assistant
Tooth Berry Dental
Carmichael, USA
10.2020 - 03.2021
- Executed all dental assistant responsibilities, including chair-side support and sterilization procedures.
Performed X-ray imaging to assist in diagnostics and treatment planning.
Prepared treatment rooms and ensured thorough cleaning post-procedure.
Conducted caries assessments with parents, providing detailed feedback on findings.
Educated parents on dental products and tools for children's oral care.
Managed inventory levels, restocked supplies, and maintained office cleanliness.
Coordinated appointments for recall cleanings and ongoing treatments.
Discussed treatment options with parents to facilitate informed decisions.
Dental Assistant
Pro dental
Rocklin, USA
04.2019 - 02.2020
- Supported two-doctor dental team by applying essential assistant skills and functions.
Handled inventory duties, ensuring timely restocking of supplies for seamless operations.
Conducted office cleaning to uphold high standards of hygiene and patient comfort.
Leveraged Dentrix software for effective patient scheduling and record keeping.
Sales Associate
Macy's
Concord, USA
05.2018 - 02.2019
- Processed customer transactions and handled returns efficiently.
- Maintained organized inventory and replenished merchandise as needed.
- Created comprehensive product inventory for accurate stock management.
- Designed and arranged displays to enhance visual appeal.
- Filed and managed online orders to ensure timely processing.
- Cleaned and organized displays daily to maintain store standards.
Dental Assistant
Laguna Village Dental
Elk Grove, USA
09.2017 - 07.2018
- Supported Dentist chairside while executing comprehensive Dental Assistant responsibilities.
Collaborated with back office team to enhance workflow efficiency.
Handled receptionist responsibilities on select days, managing appointments and inquiries.
Conducted inventory management and maintained cleanliness throughout the office space.
Restocked essential supplies to ensure uninterrupted service delivery.
Education
Associate of Science - Dental Assisting
Carrington College California
Sacramento, CA07.2014
High school diploma - History
College Park High School
Pleasant Hill, CA05.2008
Skills
- HIPAA
- Infection control
- Customer service
- Sales
- Teamwork
- Eagle soft
- Phone Etiquette
- Sales Experience
- Guest Services
- Sales Support
- Beauty & Cosmetics sales
- Retail sales transactions
- Human resources
- Processing Cash Transactions
- Experience Working with Students
- Behavioral therapy
- Dental Assistant
- Achieving HIPAA compliance - Largest yearly HIPAA compliance rate achieved (More than 95%)
- Dentrix
- Clerical experience
- Dental office sterile processing experience
- Stocking
- Dressing room support
- Store maintenance
- Friendly and outgoing
- Filing
- Time-based sales targets
- Inventory
- Interpersonal skills
- Working with people with developmental disabilities
- Retail Sales
- OSHA
- Organizational
- Sales Support
- Cleaning
- First aid
- Microsoft Word
- Dog Grooming
- High-end sales
- Health and Wellness Goal Setting
- Customer engagement
- Typing 35WPM
- Receptionist
- Sterilization
- Team collaboration
- Effective communication
- Adaptability
- Positive and professional
- Calm demeanor
- Scheduling
- Customer relationship management
- Problem solving
- Relationship building
- Conflict resolution
- Time management
- Customer follow-up
Certification
- Dental Assistant, 05/01/14, Present
- AED Certification
- Radiation Health & Safety Certification
- RBT Certification
- Dental Radiology
- Driver's License, 03/01/23, 03/01/28
- BLS Certification, 02/01/25, 02/01/27
- CPR Certification, 02/01/23, 02/01/25
- Current BLS CPR
- Certification in Infection Prevention & Control
- Coronal Polish Certificate
- Nitrous Oxide Certification
- Sealant Certification
- Infection Control Certification
Timeline
Retail Sales Associate
LOFT
05.2024 - Current
Macy's Sales Associate Beauty Advisor
The Estée Lauder Companies
02.2024 - 05.2024
Behavior Technician
Burnett Therapeutic Services, Inc.
01.2024 - 02.2024
Dental Assistant
Children's Choice Pediatric Dental Care
01.2023 - 11.2023
Pediatric Dental Assistant
Tooth Berry Dental
10.2020 - 03.2021
Dental Assistant
Pro dental
04.2019 - 02.2020
Sales Associate
Macy's
05.2018 - 02.2019
Dental Assistant
Laguna Village Dental
09.2017 - 07.2018
Associate of Science - Dental Assisting
Carrington College California
High school diploma - History
College Park High School