Luana Harrington
Quincy,MA
Summary
Dynamic professional with a track record of quick learning and adaptability in diverse settings. Skilled in leveraging new information to enhance performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Correspondence Examination Technician
Internal Revenue Service
Andover, MA
08.2020 - 12.2024
- Keep informed of Examination programs and tax law changes
- Handle inbound calls from taxpayers regarding examination audit status, procedures and balance due concerns
- Reconstruct transactions for which records are sketchy, and identifies prior processing errors to determine whether to assess or waive tax liability
- Contact taxpayers through correspondence or telephonically to obtain information, explain liability, and encourage compliance
- Perform case analysis on pre-classified returns and unresolved responses such as those involving unagreed/complex IRP issues referred from other areas of the service center to determine the nature, scope, and direction of the examination
- Identify and resolve additional issues as they arise during the course of examination
- Perform necessary research using IDRS and AIMS generated material, and orders documents and transcripts pertinent to issues
- Computes/recomputes gross income and makes appropriate adjustments based on information on the tax returns and schedules, information supplied by the taxpayer, taxpayer's representative, and/or third party, as well as individual judgment of overall case intent
Pharmacy Technician
CVS Health
Braintree, MA
01.2020 - 08.2020
- Access, input and retrieve computer information
- Complete register transactions (cash, check and charge transactions)
- Maintain prescription prioritization throughout prescription processing; retrieve and file prescriptions appropriately
- Process and label prescriptions including translation of SIG codes, product selection, counting and measuring drugs
- Perform all prescription pick-up and drop-off procedures in adherence to CVS policies and procedures; resolve third party rejections and complete manual insurance claim forms
Intake Technician
Internal Revenue Service
Hartford, CT
10.2019 - 12.2019
- Interpret relevant data including master file records and tax account history
- Confer with customers experiencing a hardship; clarify any issues and present possible courses of action
- Review and establish initial controls and distribute all incoming casework within guidelines and timeframes
- Ensure that possible systemic errors and improper tax treatment is brought to the attention of the appropriate areas
- Manage incoming telephone call traffic and customer inquiries with internal, taxpayer, congressional and stakeholder contacts
Front Desk Agent
The Goodwin Hotel
Hartford, CT
08.2019 - 10.2019
- Maintain updated records of bookings and payments
- Register guests collecting necessary information (contact details and dates of stay)
- Perform all check-ins/check-out tasks; welcome guests upon arrival and assign rooms
- Liaise with housekeeping staff to ensure all rooms are clean and prepared to accommodate guests’ needs
- Manage online and phone reservations while providing information about the hotel, available rooms, rates and amenities
Pharmacy Technician
Genoa Healthcare, United Health Group
Enfield, CT
02.2019 - 06.2019
- Verify medication stock and enter data in computer to maintain inventory records
- Prepare bubble and dispill packing of medication for long term care patients’ nurses and assisted living facilities
- Communicate with consumers (outpatient clients/employees in building), clinic staff (medical assistant’s/physician assistants/physicians) and visiting nurses to obtain appropriate measures to medication
- Work with the pharmacist to assist in the pharmacy functions and keeping the pharmacy in compliance with all federal and state requirements
- Under direct supervision of the registered pharmacist, fills prescription orders and makes them available for verification by the Pharmacist
- Once verified by the pharmacist, dispenses the prescriptions
Pharmacy Technician
CVS Health
Windsor, CT
01.2019 - 02.2019
- Access, input and retrieve computer information
- Complete register transactions (cash, check and charge transactions)
- Maintain prescription prioritization throughout prescription processing; retrieve and file prescriptions appropriately
- Process and label prescriptions including translation of SIG codes, product selection, counting and measuring drugs
- Perform all prescription pick-up and drop-off procedures in adherence to CVS policies and procedures; resolve third party rejections and complete manual insurance claim forms
Passport Support Associate
CGI Federal
Stamford, CT
04.2018 - 01.2019
- Company Overview: Department of State Contractor
- Perform various clerical and repetitive manual functions
- Perform quality checks for standard fee information on individual applications
- Operate various office equipment and machinery in the preparation, processing, and mailing of passports and passport related document
- Utilize the current TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes
- Department of State Contractor
Pharmacy Technician
CVS Health
East Hartford, CT
03.2016 - 04.2018
- Access, input and retrieve computer information
- Complete register transactions (cash, check and charge transactions)
- Maintain prescription prioritization throughout prescription processing; retrieve and file prescriptions appropriately
- Process and label prescriptions including translation of SIG codes, product selection, counting and measuring drugs
- Perform all prescription pick-up and drop-off procedures in adherence to CVS policies and procedures; resolve third party rejections and complete manual insurance claim forms
Clerk Cashier
CVS Health
Wethersfield, CT
04.2015 - 03.2016
- Issued receipts, refunds, credits, or change
- Maintained store units: clean, organize, stock shelves
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Assisted customers by providing information on policies or procedures, answering questions, and resolving their complaints
Criminal Analyst Intern
Department of Emergency Services and Public Protection
Middletown, CT
09.2015 - 11.2015
- Used computer databases, electronic spreadsheets, desktop publishing, word processing and statistical applications to manipulate, analyze, and present data
- Developed statistical data resources to assist in proactive and targeted investigations, preventative enforcement and education, identification of theft patterns, trends and criminal organizations, and identification of known and repeat offenders
Legal Assistant
Office of the Chief Counsel, Immigration and Customs Enforcement
Hartford, CT
02.2012 - 05.2014
- Greeted visitors and callers, and assisted them with routine matters
- Assisted five attorneys in trial preparation; amount of cases varied from 10-30 each
- Assembled exhibits, affidavits, legal documents; organize files and record material
- Examined, evaluate, and route requests for litigation, research files and processing mail
- Monitored calendars, meeting deadlines, documenting actions, inputting and retrieving information from file and case management databases
- Interacted directly with personnel in the Office of the Chief Counsel in Boston, field offices, agencies within the Department of Homeland Security, other federal agencies, state and local government agencies, and the general public
Education
Criminology
Central Connecticut State University
New Britain, CTSkills
- Data entry
- Customer communication
- Information retrieval
- Customer service
- Attention to detail
- Time management
- Critical thinking
- Effective communication
- Written/Verbal communication
- Issue analysis
- Works Well Under Pressure
- Customer rapport
- Documentation and reporting
- Problem-solving
- Customer interaction
- Microsoft Office
- Microsoft Teams
- Word
- PowerPoint
- Excel
- Simultaneous system management while on the phone
- Use advanced communication tools, including phone calls, online chats, emails, faxes, or mail
- Ability to type 70 WPM
Certification
Government Clearance: Public Trust Security Clearance
Active Pharmacy Technician License (MA): PTT07355
Timeline
Correspondence Examination Technician
Internal Revenue Service
08.2020 - 12.2024
Pharmacy Technician
CVS Health
01.2020 - 08.2020
Intake Technician
Internal Revenue Service
10.2019 - 12.2019
Front Desk Agent
The Goodwin Hotel
08.2019 - 10.2019
Pharmacy Technician
Genoa Healthcare, United Health Group
02.2019 - 06.2019
Pharmacy Technician
CVS Health
01.2019 - 02.2019
Passport Support Associate
CGI Federal
04.2018 - 01.2019
Pharmacy Technician
CVS Health
03.2016 - 04.2018
Criminal Analyst Intern
Department of Emergency Services and Public Protection
09.2015 - 11.2015
Clerk Cashier
CVS Health
04.2015 - 03.2016
Legal Assistant
Office of the Chief Counsel, Immigration and Customs Enforcement
02.2012 - 05.2014
Criminology
Central Connecticut State University