Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Meredith Renfro

Ottawa,KS

Summary

Strong problem-solving abilities and a commitment to learning facilitate excellent communication and teamwork skills essential for driving team success and achieving positive results. A proven track record of quickly adapting to new environments while advancing organizational objectives with dedication and enthusiasm. Eager to embrace new challenges, contribute to team success, and further develop professional skills through continuous learning and growth. Committed to maintaining a positive attitude and a proactive approach in every opportunity.

Overview

11
11
years of professional experience

Work History

Correspondence Examination Technician

Internal Revenue Service
02.2023 - Current
  • Performs case analysis on pre-classified returns and unresolved responses such as those involving unagreed/complex IRP issues referred from other areas of the service center to determine the nature, scope, and direction of the examination.
  • Identifies and resolves additional issues as they arise during the course of examination.
  • Keeps abreast of Examination programs and tax law changes.
  • Contacts taxpayers through correspondence or telephonically to obtain information, explain liability, and encourage compliance.
  • Reconstructs transactions for which records are sketchy, and identifies prior processing errors to determine whether to assess or waive tax liability.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed course work to be a Certified Trainer and certified to train new Trainers.
  • Supervisor: Derek Elkins
  • Okay to contact this Supervisor: Yes

Tax Examiner

Internal Revenue Service
02.2020 - 01.2023
  • Worked in Notice Review
  • Review taxpayers accounts and notices.
  • Make corrections to notices or tax accounts as necessary, Cross trained in ERS Rejects.
  • Training in Payments and renumbering
  • Completed Certified Instructor Training Course (CITC) (September 2021) and Instructor Training Workshop (ITW) (June 2022)
  • Backup work lead for team 36201 in Notice Review.

Student Loan Counselor

Missouri Higher Education Loan Authority (MOHELA)
09.2017 - 05.2019
  • Answer and make phone calls to borrowers.
  • Provide assistance and accurate information to borrowers to better manage repayment of their federal student loans.
  • Maintain a polite and pleasant manner through difficult situations while providing exemplary service.
  • Manage calls to maintain department requirements while following Federal guidelines and policies.
  • Ensure the protection of borrowers' personal information in accordance to Federal policies.
  • Supervisor: Gabrielle Henderson (636) 733-3700
  • Okay to contact this Supervisor: Yes

Yard Dispatcher

Hallcon
09.2014 - 01.2017
  • Lead and manage the transportation team in the BNSF Argentine rail yard.
  • Keep accurate records of trips taken by each driver in the yard during my shift.
  • Multitask using phones, two way radios, and computer messaging systems to coordinate transportation for BNSF crew members.
  • Prioritize trips to ensure optimal functionality of the yard to adhere to strict timelines.
  • Supervisor: Donald Pitts (913) 631-0450
  • Okay to contact this Supervisor: Yes

Education

Some college (no degree) - Accounting

Emporia State University
Emporia, KS
05.2027

Skills

  • Customer rapport
  • Attention to detail
  • Written/Verbal communication
  • User support
  • Troubleshooting
  • Staff education and training
  • Microsoft Office Suite
  • Problem resolution
  • Effective case management
  • Basic accounting principles
  • Accurate recordkeeping

Availability

  • Job Type: Permanent, Telework
  • Work Schedule: Full-time

Timeline

Correspondence Examination Technician

Internal Revenue Service
02.2023 - Current

Tax Examiner

Internal Revenue Service
02.2020 - 01.2023

Student Loan Counselor

Missouri Higher Education Loan Authority (MOHELA)
09.2017 - 05.2019

Yard Dispatcher

Hallcon
09.2014 - 01.2017

Some college (no degree) - Accounting

Emporia State University

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