Open To Work
Luana Santos da Rocha
Vancouver General Hospital – Vancouver, BC
Point Roberts,WA
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract Work
Location Preference
On-SiteRemoteHybrid
2027
years of professional experience
Reliable and customer-focused professional with experience in customer service, front desk operations, healthcare support, retail, and administrative tasks. Skilled in assisting customers, processing payments, maintaining accurate records, handling inventory, answering phones, and providing efficient support in fast-paced environments. Recognized for strong communication, attention to detail, adaptability, and teamwork. Eager to contribute to a dynamic organization while delivering excellent service and maintaining high operational standards.
Work History
Retail Associate
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Operated cash registers and processed transactions efficiently.
- Maintained organized sales floor and ensured product displays were appealing.
- Collaborated with team members to achieve daily sales targets consistently.
- Deliver friendly and professional customer service.
- Stock merchandise and replenish sales floor displays.
- Organize merchandise according to company standards.
- Maintain a clean, safe, and welcoming shopping environment.
- Support inventory control and loss prevention procedures.
- Work efficiently in a fast-paced team environment.
Reception / Patient Registration Clerk
3 Years 6 Months- Collected and verified patient information to ensure accurate registration in hospital systems.
- Assisted patients with completing registration forms, providing clarity on required documentation.
- Coordinated with clinical staff to facilitate smooth patient admissions and transfers.
- Maintained confidentiality of sensitive patient data while adhering to privacy regulations.
- Welcome patients and visitors with professionalism.
- Answer phones and provide accurate information.
- Schedule appointments and assist with administrative tasks.
- Maintain confidential records and provide excellent customer service.
- Work closely with staff to ensure efficient daily operations.
Housekeeping Aide
1 Year 8 Months- Maintain cleanliness and sanitation throughout hospital departments.
- Follow infection prevention and workplace safety protocols.
- Provide outstanding service to patients, visitors, and healthcare staff.
- Respond quickly to changing priorities in a fast-paced healthcare environment.
- Collaborate with multidisciplinary teams to ensure high-quality patient care.
Education
Bachelor of Nursing (Registered Nurse)
Skills
Customer Service
Guest Services
Front Desk
Reception
Office Assistant
Reservation
Cash Handling
Payment Processing
Administrative Support
Scheduling
Record Keeping
Communication
POS
Customer Relations
Teamwork
Microsoft Office
Safety
Timeline
Reception / Patient Registration Clerk
Vancouver General Hospital – Vancouver, BC
10.2022 - 04.2026Read More
Housekeeping Aide
Vancouver General Hospital – Vancouver, BC
02.2021 - 10.2022Read More
Retail Associate
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Centro Universitário Metodista IPA
Bachelor of Nursing (Registered Nurse)
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