Luana Thomas
Orem
Summary
Detail-oriented student completing prerequisites for Dental Hygiene program at Utah Valley University. Strong background in customer service and child care, demonstrating effective communication, organization, and problem-solving skills. Fluent in Portuguese and experienced in Spanish, committed to creating a welcoming environment for diverse patients. Known for reliability, a caring attitude, and meticulous attention to detail, with a strong desire to contribute to the dental field.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Global Services Department
Riverton
01.2024 - Current
- Provide high-quality global support
- Assist clients all over the world and internal teams with account, system, and order-related questions
- Manage a high volume of inquiries with accurate, professional, and timely responses
- Help reduce escalations through proactive issue resolution and empathy
- Handled escalated customer service issues with professionalism and empathy.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Toddler Teachers
A To Z Building Blocks
Spanish Fork
11.2024 - 01.2025
- Assisted with meals, homework, and daily routines
- Built strong, trusting relationships with children and parents
- Maintained a safe and clean learning environment following health and safety guidelines.
- Observed and documented children's behavior to assess developmental milestones.
- Implemented age-appropriate curriculum aligned with early childhood education standards.
- Managed classroom routines, ensuring smooth transitions between activities for students.
- Engaged parents in meaningful conversations about their child's growth and development.
- Organized and led activities to promote physical, mental and social development.
Dog Breeder Helper
Vicenzi Kennel
Itajai
- Assisted in animal care, including birth and postnatal care
- Maintained hygienic environments for puppies and mothers
- Supported feeding, bathing, and basic animal handling
- Assisted clients in selecting suitable breeds based on lifestyle and preferences.
- Ensured proper sanitation practices in kennels to maintain a healthy environment.
- Coordinated with veterinarians for vaccinations and medical care for all dogs.
- Facilitated communication between breeders, buyers, and other stakeholders involved in puppy sales.
Education
Certificate - English Skills / Professional skills / Academics
BYU-Pathway Worldwide
Salt Lake City, UT01.2022
High School Diploma -
Colegio Estadual Rio Branco
Curitiba, Brazil12.2020
Some College (No Degree) - Medical Coding And Billing
Ensign College
Salt Lake City, UTSkills
- Customer Service
- Adaptability
- Multitasking
- Initiative and Problem Solving
- Basic Medical Terminology
- Team collaboration
- Attention to detail
Websites
Languages
Portuguese - Native, English - Professional Proficiency, Spanish - Limited Working Proficiency
Certification
- Child Care Quality System
- Utah Food Handlers Permit
- Personal Organizer
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Toddler Teachers
A To Z Building Blocks
11.2024 - 01.2025
Customer Support Representative
Global Services Department
01.2024 - Current
Dog Breeder Helper
Vicenzi Kennel
Certificate - English Skills / Professional skills / Academics
BYU-Pathway Worldwide
High School Diploma -
Colegio Estadual Rio Branco
Some College (No Degree) - Medical Coding And Billing
Ensign College
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