Luanalei Bourne
Milwaukee,OR
Summary
Dedicated and empathetic DSP/caregiver with expertise in developing personalized support plans. Strong ability to collaborate with multidisciplinary teams, advocate for clients' needs, and enhance quality of life through compassionate care.
Overview
8
8
years of professional experience
Work History
Patient Financial Coordinator
Providence Health Services
Portland, Or
07.2022 - Current
- Oversaw coordination of patient insurance verification and financial counseling efforts, ensuring streamlined access to necessary medical services.
- Executed efficient processing of patient accounts, ensuring prompt billing and swift resolution of payment issues.
- Coordinated efforts with clinical staff to tackle financial inquiries, contributing to elevated patient satisfaction levels.
- Analyzed and refined workflows for financial assistance applications, resulting in expedited approval processes.
Direct Support Professional Caregiver
NW Supported Living Services
Lacey, WA
01.2023 - 12.2025
- Assessed individual needs and established personalized support plans to promote the acquisition of essential daily living skills for individuals with disabilities.
- Assisted clients in cultivating social skills and establishing valuable connections within local community networks.
- Analyzed client progress and behavioral data to inform care plans and facilitate collaborative team discussions.
- Engaged with multidisciplinary teams to design and implement effective individualized support strategies.
- Trained new staff on best practices for client interaction and safety protocols.
- Advocated for clients' needs by coordinating with families, healthcare providers, and community resources.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Built strong relationships with clients to deliver emotional support and companionship.
Private Home Caregiver
Charles Oleson (Client)
Portland, Or
03.2019 - 01.2022
- Cultivated meaningful relationships and provided tailored care to improve client quality of life.
- Assisted with daily living activities, ensuring comfort and safety at home.
- Administered medications according to prescribed schedules, monitoring health changes.
- Developed customized care plans in collaboration with healthcare professionals and family members.
- Implemented engaging activities to stimulate cognitive function and emotional health.
- Enhanced client comfort by providing compassionate and attentive care in a private home setting.
Patient Access Specialist
Oregon Health Sciences University
Portland, Or
09.2017 - 07.2022
- Facilitated patient registration processes, ensuring accuracy and efficiency in data entry.
- Coordinated insurance verification and eligibility checks to streamline patient access services.
- Implemented training programs for new staff on patient management systems and protocols.
- Developed workflows to enhance patient flow and reduce wait times in service areas.
- Led initiatives to improve customer service standards within the Patient Access department.
- Analyzed data trends to identify areas for operational improvements and resource allocation.
Education
Associate of Science - Health Administration
Phoenix University
Portland, Or 09-2016
High School Diploma -
Chief Sealth High School
Seattle, Wa 06-1994
Skills
- HIPAA compliance
- Professionalism and ethics
- Verbal and written communication
- Conflict resolution
- Punctual and hardworking
- Calm and effective under pressure
- Caring and empathetic
- Effective communication
- Adaptability and flexibility
Timeline
Direct Support Professional Caregiver
NW Supported Living Services
01.2023 - 12.2025
Patient Financial Coordinator
Providence Health Services
07.2022 - Current
Private Home Caregiver
Charles Oleson (Client)
03.2019 - 01.2022
Patient Access Specialist
Oregon Health Sciences University
09.2017 - 07.2022
Associate of Science - Health Administration
Phoenix University
High School Diploma -
Chief Sealth High School