LuAnn Iturrino
Daphne,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Sykes-Alpine Access
08.2013 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Office Administrative Assistant
3D Delivery Service
11.2007 - 07.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed scheduling and coordination of deliveries to optimize operational efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
No Degree - Medical Coding And Billing
Med Vance Institute
Miami, FL01-2004
No Degree - Banking And Finance
Miami Dade College
Miami, FL11-2002
GED -
La Puente Adult Education
La Puente, CA06-1982
Skills
- Customer assistance
- Clear verbal communication
- Performance-focused
- Effective listening abilities
- Proficient in Microsoft Office applications
- Efficient data entry
- Administrative support
- Payment processing
- Warehouse operations
Timeline
Customer Service Representative
Sykes-Alpine Access
08.2013 - 01.2025
Office Administrative Assistant
3D Delivery Service
11.2007 - 07.2012
No Degree - Medical Coding And Billing
Med Vance Institute
No Degree - Banking And Finance
Miami Dade College
GED -
La Puente Adult Education